Major Service Outage and network loss

Resolved

Operational

Started about 3 years agoAugust 09, 2023Lasted 9 daysAugust 09, 202311:30:00 AMAugust 18, 202312:43:22 PMUTC

Affected

Core Services

BCC IT Webhelpdesk

Citrix - BCC Portal

Oracle Servers

Clinical Services

REDCap

Updates

Resolved
August 18, 2023 at 12:43:22 PMUTC
Resolved
August 18, 2023 at 12:43:22 PMUTC
This incident has been resolved.
Monitoring
August 10, 2023 at 8:47:53 AMUTC
Monitoring
August 10, 2023 at 8:47:53 AMUTC
We implemented a fix and are currently monitoring the result.

IT services are currently running as expected
Update
August 10, 2023 at 7:23:18 AMUTC
Update
August 10, 2023 at 7:23:18 AMUTC
We are continuing to work on a fix for this incident. Services are still unavailable and we are working with 3rd party support
Identified
August 09, 2023 at 11:30:00 AMUTC
Identified
August 09, 2023 at 11:30:00 AMUTC
Once Power is restored services will be checked. Power likely to be restored this afternoon

Barts Cancer Institute - IT Services - Major Service Outage and network loss – Incident details