Barts Cancer Institute - IT Services - External email issues – Incident details

System Under Maintenance

External email issues

Resolved
Partial outage
Started almost 3 years agoLasted about 1 hour

Affected

Core Services

Partial outage from 8:51 AM to 10:20 AM

BCC IT Webhelpdesk

Partial outage from 8:51 AM to 10:20 AM

Citrix - BCC Portal

Partial outage from 8:51 AM to 10:20 AM

RSA - Two Factor Authentication

Partial outage from 8:51 AM to 10:20 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. - There is an issue with the externally hosted SMTP which means automatically generated emails are not being received