BCC Citrix - Incident - Incident details - Barts Cancer Institute - IT Services

Resolved

Operational

Started about 5 years agoJuly 19, 2021Lasted about 2 yearsJuly 19, 20218:59:40 AMAugust 18, 202312:43:46 PMUTC

Affected

Core Services

Citrix - BCC Portal

Updates

Resolved
August 18, 2023 at 12:43:46 PMUTC
Resolved
August 18, 2023 at 12:43:46 PMUTC
This incident has been resolved.
Monitoring
August 10, 2023 at 8:45:06 AMUTC
Monitoring
August 10, 2023 at 8:45:06 AMUTC
We have implemented a fix and are currently monitoring the result.

IT services are now running as expected
Investigating
July 19, 2021 at 8:59:40 AMUTC
Investigating
July 19, 2021 at 8:59:40 AMUTC
We are currently experiencing a performance degradation on Citrix affecting user logons. We are investigating the issue and will update communicate through this incident.

BCC IT

Barts Cancer Institute - IT Services - BCC Citrix - Incident – Incident details