Barts Cancer Institute - IT Services - Network access issues and domain authentication – Incident details

Experiencing partial outage

Network access issues and domain authentication

Identified
Major outage
Started about 19 hours ago

Affected

Core Services

Degraded performance from 9:59 AM to 10:16 AM, Major outage from 10:16 AM to 12:00 AM

BCC IT Webhelpdesk

Degraded performance from 9:59 AM to 10:16 AM, Major outage from 10:16 AM to 12:00 AM

BCC Password Self Service

Degraded performance from 9:59 AM to 10:16 AM, Major outage from 10:16 AM to 12:00 AM

BCInet

Degraded performance from 9:59 AM to 10:16 AM, Major outage from 10:16 AM to 12:00 AM

Citrix - BCC Portal

Degraded performance from 9:59 AM to 10:16 AM, Major outage from 10:16 AM to 12:00 AM

File Servers

Degraded performance from 9:59 AM to 10:16 AM, Major outage from 10:16 AM to 12:00 AM

Updates
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are seeing issues with access to BCI services post a virtual server upgrade. The main domain controllers are not communicating and therefore there will be issues with authentication, access to hosted websites and fileshares