tag:www.bcc-status.org.uk,2005:/history Barts Cancer Institute - IT Services Status - Incident history 2026-03-27T12:00:00.000+00:00 Barts Cancer Institute - IT Services tag:www.bcc-status.org.uk,2005:Maintenance/cmn342txk11wrwzchsll9opz1 2026-03-27T12:00:00.000+00:00 2026-03-27T12:00:01.000+00:00 Stage 2: Pilots/Test RedCap server upgrades from REDCap 16.0.15 - LTS, to REDCap 16.0.18 - LTS - Essential major Security fixes Type: Maintenance

Duration: 7 hours

Affected Components: REDCap MySQL, REDCap

Mar 27, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 27, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 27, 12:00:00 GMT+0
Identified - All REDCap pilots instances to be upgraded and will be offline. MySQL database will also be upgraded from 8.2.0 to 8.4.8..

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmn38mu2k04me147yz425xhhr 2026-03-23T21:00:00.000+00:00 2026-03-23T21:00:00.000+00:00 NetScaler Upgrade to build-14.1-66.59 Type: Maintenance

Duration: 2 hours

Affected Components: Citrix - BCC Portal

Mar 23, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 23, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmmt0zgg700qe14pib9p9zx4d 2026-03-20T12:00:00.000+00:00 2026-03-20T12:00:00.000+00:00 Pilots/Test RedCap server upgrades from REDCap 16.0.15 - LTS, to REDCap 16.0.18 - LTS - Essential major Security fixes Type: Maintenance

Duration: 7 hours

Affected Components: REDCap MySQL, MySQL Servers, REDCap

Mar 20, 12:00:00 GMT+0
Identified - REDCap pilots instances to be upgraded and will be offline. MySQL database will also be upgraded from 8.2.0 to 8.4.8.

Mar 20, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmm4x6nxd02ncl6b9ajs9ax1g 2026-03-05T14:00:00.000+00:00 2026-03-05T14:00:00.000+00:00 Item Tracker Live WHRI Migration Type: Maintenance

Duration: 4 hours

Affected Components: ItemTracker

Mar 5, 14:00:00 GMT+0
Identified - We are planning a schedule maintenance for the WHRI live Item Tracker environment, could you please ensure you are not logged in and using the service for the duration of the maintenance. .

Mar 5, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmm3imhu3000l9q8v3q6hhm8a 2026-02-28T19:00:00.000+00:00 2026-02-28T19:00:00.000+00:00 NetScaler Upgrade to build-14.1-60.57 Type: Maintenance

Duration: 1 hour

Affected Components: Citrix - BCC Portal

Feb 28, 19:00:00 GMT+0
Identified - We are planning a scheduled maintenance for NetScaler Upgrade to build-14.1-60.57..

Feb 28, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 28, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmlyzyn7r011a13guxgmr7ukl 2026-02-27T12:00:00.000+00:00 2026-02-27T12:00:00.000+00:00 Pilots/Test/Trials/Live RedCap server upgrades from REDCap 15.5.14 - LTS, to REDCap 16.0.15 - LTS - Essential major Security fixes Type: Maintenance

Duration: 7 hours

Affected Components: REDCap MySQL, REDCap

Feb 27, 12:00:00 GMT+0
Identified - REDCap Trials instances will be upgraded to the latest secure Long Term Support version and patched for critical security fixes. REDCap is likely to be unavailable during this time .

Feb 27, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmm2o337e0j6vqwjb81ow0owc 2026-02-27T07:00:00.000+00:00 2026-02-27T19:00:00.000+00:00 Citrix updates for essential security patches Type: Maintenance

Duration: 3 hours

Affected Components: Citrix - BCC Portal

Feb 27, 19:00:00 GMT+0
Identified - Citrix access will be offline for essential security updates.

Feb 27, 07:00:00 GMT+0
Identified - Citrix access will be offline for essential security updates.

Feb 27, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmlpb49c00uzei65jh7d5fy0u 2026-02-20T12:00:00.000+00:00 2026-02-20T12:00:01.000+00:00 Pilots/test RedCap server upgrades from REDCap 15.5.14 - LTS, to REDCap 16.0.13 - LTS Type: Maintenance

Duration: 5 hours

Affected Components: REDCap MySQL, REDCap

Feb 20, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 20, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 20, 12:00:00 GMT+0
Identified - We are planning to upgrade all Pilots/Test REDCap instances, for essential security fixes and to upgrade to the latest release. The REDCap instances will need to be taken offline for this upgrade and will not be available during the maintenance window.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmkob806p01dzd3uynyinyiie 2026-01-23T19:00:00.000+00:00 2026-01-23T19:00:00.000+00:00 Citrix Data Safe Haven Maintenance Type: Maintenance

Affected Components: Citrix - BCC Portal

Jan 23, 19:00:00 GMT+0
Identified - We are planning a scheduled maintenance of our Citrix environment all connections will be disconnected, please ensure all work is saved before the refresh begins.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmhuqtf3g01ac4hg1kg7ul6u0 2025-11-11T20:00:00.000+00:00 2025-11-11T20:00:00.000+00:00 Citrix Netscaler Security Patching Type: Maintenance

Duration: 1 hour

Affected Components: Citrix - BCC Portal

Nov 11, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance today due to a vulnerability with the Netscaler Gateway. Cloud Software Group strongly urges affected customers of NetScaler ADC and NetScaler Gateway to install the relevant updated versions as soon as possible. This is an emergency maintenance due to the nature of teh risk we apologies for the inconvenience. .

Nov 11, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 11, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmfv01p3800kpx8bfv9qm4xl0 2025-09-29T18:00:00.000+00:00 2025-09-29T22:00:00.000+00:00 Citrix SOE desktop / servers Type: Maintenance

Duration: 4 hours

Affected Components: Citrix - BCC Portal

Sep 29, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 26, 18:00:00 GMT+0
Identified - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins.

Sep 26, 18:00:00 GMT+0
Identified - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins.

Sep 24, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 29, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 10:31:03 GMT+0
Identified - Maintenance didn't start yet..

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmfnwu4qo002ukf258nhgbmvy 2025-09-19T11:00:00.000+00:00 2025-09-19T15:00:00.000+00:00 Trials RedCap server upgrades from REDCap 15.0.29 - LTS, to REDCap 15.5.14 - LTS Type: Maintenance

Duration: 4 hours

Affected Components: REDCap, REDCap MySQL

Sep 19, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 19, 11:00:00 GMT+0
Identified - We have planned scheduled maintenance for essential security and version upgrades. This will be on the Trials/Live instances of REDCap . REDCap trials may be offline during this time.

Sep 19, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmfnwqohj001435cm6odmkds9 2025-09-18T11:00:00.000+00:00 2025-09-18T11:00:01.000+00:00 Pilot RedCap server upgrades from REDCap 15.0.29 - LTS, to REDCap 15.5.14 - LTS Type: Maintenance

Duration: 4 hours

Affected Components: REDCap, REDCap MySQL

Sep 18, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 18, 11:00:00 GMT+0
Identified - We have planned scheduled maintenance for essential security and version upgrades. This will be on the Pilots/Test instances of REDCap . REDCap pilots may be offline during this time.

Sep 18, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Incident/cmfmcmmw202qrfi5hy8yz91in 2025-09-16T09:26:52.258+00:00 2025-09-16T09:30:23.903+00:00 Biorender and password reset services Type: Incident

Duration: 6 days, 1 hour and 16 minutes

Affected Components: BioRender

Sep 16, 09:30:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 16, 09:26:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 17, 07:45:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 22, 10:42:53 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmevguuzf00esennh91r2gyed 2025-09-01T18:00:00.000+00:00 2025-09-01T18:00:01.000+00:00 Citrix servers Type: Maintenance

Duration: 5 hours

Affected Components: Citrix - BCC Portal

Sep 1, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 1, 18:00:00 GMT+0
Identified - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmeslhrbv004w79mpd3knvfmt 2025-08-26T15:00:00.000+00:00 2025-08-26T15:00:01.000+00:00 Citrix Netscaler security patching Type: Maintenance

Duration: 4 hours

Affected Components: Citrix - BCC Portal

Aug 26, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on the Citrix Netscaler for essential security updates. Citrix access may be affected during this time.

Aug 26, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cme8q7y1p006nsbrhnin6d8ex 2025-08-19T18:00:00.000+00:00 2025-08-19T18:00:00.000+00:00 Citrix Refresh Type: Maintenance

Duration: 4 hours

Affected Components: Citrix - BCC Portal

Aug 19, 18:00:00 GMT+0
Identified - We are planning fa scheduled maintenance of our Citrix environment all connections will be disconnected, please ensure all work is saved before the refresh begins .

Aug 19, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 19, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:www.bcc-status.org.uk,2005:Incident/cmecnow47000jwkhopio5hfe0 2025-08-15T09:59:09.116+00:00 2025-08-15T10:16:55.572+00:00 Network access issues and domain authentication Type: Incident

Duration: 11 days, 3 hours and 40 minutes

Affected Components: Web servers, MySQL Servers, RSA - Two Factor Authentication, BCInet, Web upload service (SFTP/HTTPS), BCC Password Self Service, REDCap, , , Team Password Manager, Tissue Bank Sites (PCRFTB, BPTB, CTB), MSSQL Servers, CECM - Clinical Trial Web Applications, Oracle Servers, Clinical Trials - General, PCTU - Clinical Trial Web Applications, BCC IT Webhelpdesk, File Servers, Barts CTU - Clinical Trial Web Applications, REDCap MySQL, Citrix - BCC Portal, Core Services → Clinical Services →

Aug 15, 10:16:55 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 15, 09:59:26 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 15, 09:59:09 GMT+0
Investigating - We are seeing issues with access to BCI services post a virtual server upgrade. The main domain controllers are not communicating and therefore there will be issues with authentication, access to hosted websites and fileshares.

Aug 15, 10:17:19 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 18, 08:50:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 26, 13:39:20 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cme8q3tsd012u5vnjfropf63d 2025-08-14T09:00:00.000+00:00 2025-08-14T09:00:01.000+00:00 VxRail Upgrade Type: Maintenance

Duration: 7 hours

Affected Components: Web servers, MySQL Servers, RSA - Two Factor Authentication, BCInet, ItemTracker, Web upload service (SFTP/HTTPS), BCC Password Self Service, Gemini (Issue Tracker), REDCap, BOB, T-Scan Freezer Monitoring System, Team Password Manager, Case Centre, GIT Repositories, Tissue Bank Sites (PCRFTB, BPTB, CTB), MSSQL Servers, CECM - Clinical Trial Web Applications, Oracle Servers, Research File Store, ARIOL, BioRender, Clinical Trials - General, BCC Q-Pulse, PCTU - Clinical Trial Web Applications, BCC IT Webhelpdesk, File Servers, Barts CTU - Clinical Trial Web Applications, REDCap MySQL, Citrix - BCC Portal

Aug 14, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 14, 09:00:00 GMT+0
Identified - We are planning a scheduled maintenance for our VxRail, vSphere and hosts to version 8, we do not expect an outage to services however due to the nature of the upgrade there potentially could be some downtime..

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmcn7442n018l1125h95x2hkv 2025-07-03T09:00:00.000+00:00 2025-07-03T09:00:00.000+00:00 LTS RedCap server upgrades from 15.0.28 to 15.0.29 Type: Maintenance

Affected Components: REDCap

Jul 3, 09:00:00 GMT+0
Completed - LTS RedCap server upgrades from 15.0.28 to 15.0.29.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmc961oig000l35hmzknhfimv 2025-06-25T13:00:00.000+00:00 2025-06-25T13:00:00.000+00:00 Netscaler DNS Migration and Testing Type: Maintenance

Duration: 2 hours

Affected Components: Citrix - BCC Portal

Jun 25, 13:00:00 GMT+0
Identified - Netscaler DNS Migration and Testing is taking place to move away from the physical NetScaler and migrate to a virtualised platform. .

Jun 25, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 25, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmc37ysv60001toprpvjb8xgn 2025-06-23T09:00:00.000+00:00 2025-06-23T13:00:00.000+00:00 Citrix Maintenance - MCS Update Type: Maintenance

Duration: 4 hours

Affected Components: Citrix - BCC Portal

Jun 23, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 09:00:00 GMT+0
Identified - Scheduled maintenance is taking place for Citrix Virtual Apps and Desktops - MCS Update.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmc37wsm10001lrmux6xmszn2 2025-06-23T09:00:00.000+00:00 2025-06-23T13:00:00.000+00:00 NetScaler Migration Type: Maintenance

Duration: 4 hours

Affected Components: Citrix - BCC Portal

Jun 23, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 09:00:00 GMT+0
Identified - Scheduled maintenance is taking for the NetScaler Migration and Upgrade. .

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmbz1t6qz0005a0myd72gs7f1 2025-06-16T18:00:00.000+00:00 2025-06-16T21:00:00.000+00:00 LTS RedCap server upgrades from 15.0.14 to 15.0.27 Type: Maintenance

Duration: 3 hours

Affected Components: REDCap

Jun 16, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 16, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 18:00:00 GMT+0
Identified - LTS RedCap server upgrades from 15.0.14 to 15.0.27.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmbp8mgvr00121290cmganj9v 2025-06-09T18:00:00.000+00:00 2025-06-09T18:00:01.000+00:00 Citrix Maintenance - Minor MCS Update Type: Maintenance

Duration: 1 hour

Affected Components: Citrix - BCC Portal

Jun 9, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 9, 18:00:00 GMT+0
Identified - Citrix Maintenance - Minor MCS Update for PCTU.

Jun 9, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cmakzt6am002u5fwqect9lis7 2025-05-12T19:30:00.000+00:00 2025-05-12T19:30:00.000+00:00 Citrix Server New Master Image Type: Maintenance

Duration: 3 hours

Affected Components: Citrix - BCC Portal

May 12, 19:30:00 GMT+0
Identified - We are planning for a scheduled maintenance for our Citrix Server farm.

May 12, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 12, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:www.bcc-status.org.uk,2005:Maintenance/cm9twt8am0015o6cr25d5ysml 2025-04-25T11:00:00.000+00:00 2025-04-25T11:00:00.000+00:00 Netscaler Migration Type: Maintenance

Duration: 5 hours

Affected Components: Citrix - BCC Portal

Apr 25, 11:00:00 GMT+0
Identified - We are carrying out a Citrix Netscaler Migration to a new server.

Apr 25, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 25, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:www.bcc-status.org.uk,2005:Incident/cm88ml6t7000bjpl79hibdk08 2025-03-14T10:18:56.613+00:00 2025-03-14T10:18:56.613+00:00 Citrix Type: Incident

Duration: 4 days, 2 hours and 10 minutes

Affected Components: Citrix - BCC Portal

Mar 14, 10:18:56 GMT+0
Investigating - We are currently investigating this incident, which occurred after security patches were applied to the estate.

Mar 14, 16:10:48 GMT+0
Monitoring - We've implemented a fix and are currently monitoring the result. Citrix is available but with less application functionality, which should be resolved within a few days.

Mar 18, 12:29:02 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/cm6euy4vc009limo70tkwbc40 2025-01-27T09:40:07.829+00:00 2025-01-27T10:11:37.696+00:00 Intermittent network issues Type: Incident

Duration: 1 day, 1 hour and 28 minutes

Affected Components: Team Password Manager, Web servers, MSSQL Servers, MySQL Servers, Oracle Servers, RSA - Two Factor Authentication, Research File Store, BCInet, Web upload service (SFTP/HTTPS), Citrix - BCC Portal, BCC IT Webhelpdesk, File Servers, BCC Password Self Service

Jan 27, 10:11:37 GMT+0
Monitoring - Network maintenance carried out at the weekend needs monitoring.

Jan 27, 09:40:07 GMT+0
Investigating - We are currently investigating this incident. - there is currently an intermittent network access issue affecting the Charterhouse Square site.

Jan 28, 11:08:23 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clystyw7x96420hnoopzfk5axo 2024-07-19T14:32:00.000+00:00 2024-07-19T14:32:00.000+00:00 Connection Issue to DC2 Type: Incident

Duration: 13 days, 20 hours and 37 minutes

Affected Components: Team Password Manager, Case Centre, GIT Repositories, Tissue Bank Sites (PCRFTB, BPTB, CTB), Web servers, MSSQL Servers, T-Scan Freezer Monitoring System, MySQL Servers, CECM - Clinical Trial Web Applications, Oracle Servers, RSA - Two Factor Authentication, Research File Store, ARIOL, BCInet, BioRender, Clinical Trials - General, BCC Q-Pulse, ItemTracker, PCTU - Clinical Trial Web Applications, Web upload service (SFTP/HTTPS), Citrix - BCC Portal, BCC IT Webhelpdesk, File Servers, Barts CTU - Clinical Trial Web Applications, BOB, REDCap MySQL, BCC Password Self Service, Gemini (Issue Tracker), REDCap

Jul 19, 14:32:00 GMT+0
Investigating - We have currently lost network connection to our data center. Staff are currently investigating the issue. Further updates will be provided as soon as possible..

Jul 19, 16:58:00 GMT+0
Identified - All services have been restored, an incident report will be prepared and shared in due cause This will now be closely monitored over the weekend..

Aug 2, 11:08:44 GMT+0
Resolved - This incident has been resolved. Should any member of staff require an incident report one will be made available via ITS shortly..

]]> tag:www.bcc-status.org.uk,2005:Incident/clowripzu37641b3olmlel2la9 2023-11-13T10:29:22.647+00:00 2023-11-13T10:29:22.647+00:00 \\qmcr\dfs access issues Type: Incident

Duration: 17 days, 2 hours and 20 minutes

Affected Components: File Servers

Nov 13, 10:29:22 GMT+0
Investigating - We are currently investigating this incident. Some users are reporting issues connecting to the G: drive.

Nov 13, 11:46:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 28, 12:49:33 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clore1q1590805bdogbfai4wkr 2023-11-09T16:13:22.684+00:00 2023-11-09T16:13:22.684+00:00 H drive connection Type: Incident

Duration: 20 days, 20 hours and 37 minutes

Affected Components: File Servers

Nov 9, 16:13:22 GMT+0
Investigating - We are currently investigating this incident. Some users are reporting intermittent issues copying to the H: drive.

Nov 10, 10:48:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 28, 12:49:58 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/cloimq5qt36230baocfkbs4xi8 2023-11-03T13:06:23.688+00:00 2023-11-03T13:06:23.688+00:00 Citrix connectivity issues Type: Incident

Duration: 6 days, 3 hours and 9 minutes

Affected Components: Citrix - BCC Portal

Nov 3, 13:06:23 GMT+0
Investigating - A number of users are experiencing issues with Citrix connectivity - this is being investigated.

Nov 3, 13:20:04 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 3, 13:24:25 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 9, 16:15:05 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clnsnpb95127840atofwh9aevct 2023-10-16T08:51:44.318+00:00 2023-10-16T09:42:18.190+00:00 External email issues Type: Incident

Duration: 1 hour and 29 minutes

Affected Components: RSA - Two Factor Authentication, Citrix - BCC Portal, BCC IT Webhelpdesk

Oct 16, 09:42:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 16, 10:20:16 GMT+0
Resolved - This incident has been resolved..

Oct 16, 08:51:44 GMT+0
Investigating - We are currently investigating this incident. - There is an issue with the externally hosted SMTP which means automatically generated emails are not being received.

]]> tag:www.bcc-status.org.uk,2005:Incident/clmewcx5810974bloenpdoqyqn 2023-09-11T13:05:33.889+00:00 2023-09-11T13:05:33.889+00:00 BCI intranet access Type: Incident

Duration: 3 days and 52 minutes

Affected Components: BCInet

Sep 11, 13:05:33 GMT+0
Investigating - Currently users are experiencing issues logging into the BCI intranet This is being investigated.

Sep 14, 13:57:25 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/cll3gnl6x148351domw1bbvubnu 2023-08-09T11:30:00.000+00:00 2023-08-09T11:30:00.000+00:00 Major Service Outage and network loss Type: Incident

Duration: 9 days, 1 hour and 13 minutes

Affected Components: Oracle Servers, Research File Store, Citrix - BCC Portal, BCC IT Webhelpdesk, REDCap

Aug 9, 11:30:00 GMT+0
Identified - Once Power is restored services will be checked. Power likely to be restored this afternoon .

Aug 10, 07:23:18 GMT+0
Identified - We are continuing to work on a fix for this incident. Services are still unavailable and we are working with 3rd party support.

Aug 10, 08:47:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. IT services are currently running as expected.

Aug 18, 12:43:22 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clk84yd58666839wkofpprrfgg2 2023-07-18T10:12:23.660+00:00 2023-07-18T10:12:23.660+00:00 FileCloud Site License Expired Type: Incident

Duration: 8 hours and 31 minutes

Jul 18, 10:12:23 GMT+0
Investigating - We are currently investigating this incident..

Jul 18, 11:41:35 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 18, 18:43:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/cli2wzddf211746bbn4k97v6avy 2023-05-25T09:10:58.177+00:00 2023-05-25T09:10:58.177+00:00 abacus2 eCRF login is denied Type: Incident

Duration: 37 minutes

Affected Components: CECM - Clinical Trial Web Applications

May 25, 09:10:58 GMT+0
Investigating - We are currently investigating this incident..

May 25, 09:34:14 GMT+0
Identified - We have identified the issue and are applying a fix..

May 25, 09:47:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clhkcyp6b4711459emzt5n6k396 2023-05-12T09:30:43.025+00:00 2023-05-12T09:31:12.712+00:00 Red Cap Upgrade Type: Incident

Duration: 5 hours and 42 minutes

Affected Components: REDCap MySQL, REDCap

May 12, 09:31:12 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 12, 09:30:43 GMT+0
Investigating - REDCap has identified security issues with the latest LTS version. We will be upgrading REDCap to 13.1.30 (LTS) to fix these critical security issues REDCap should not require being taken offline, however there may be unforseen consequences.

May 12, 14:10:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 12, 15:12:55 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clh92l67i107231iqohd8gt5jsl 2023-05-04T11:54:47.768+00:00 2023-05-04T11:54:47.768+00:00 REDCap patching Type: Incident

Duration: 23 days, 23 hours and 13 minutes

Affected Components: REDCap MySQL, REDCap

May 4, 11:54:47 GMT+0
Investigating - We are now upgrading all REDCap instances to REDCap 13.1.28 - LTS This is for an additional known security issue REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues.

May 4, 21:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clh0kkgfb308508hcnc2a6vkg3m 2023-04-28T13:08:11.861+00:00 2023-04-28T13:08:11.861+00:00 RedCap patching Type: Incident

Duration: 3 hours and 9 minutes

Affected Components: REDCap MySQL, REDCap

Apr 28, 13:08:11 GMT+0
Investigating - We are upgrading all REDCap instances to REDCap 13.1.27 - LTS This is for known security issue REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues.

Apr 28, 13:08:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 28, 14:27:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 28, 16:17:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/clf171ivk265606hlob2wrh2e70 2023-03-09T14:17:55.470+00:00 2023-03-09T14:17:55.470+00:00 SWT Issue Type: Incident

Duration: 9 minutes

Affected Components: Web upload service (SFTP/HTTPS)

Mar 9, 14:17:55 GMT+0
Investigating - We are currently investigating this incident..

Mar 9, 14:27:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:www.bcc-status.org.uk,2005:Incident/cldww887c166391bhn6zghpfj8a 2023-02-09T09:24:24.692+00:00 2023-02-09T09:24:24.692+00:00 FileCloud - Office 365 Type: Incident

Duration: 3 hours and 36 minutes

Feb 9, 09:24:24 GMT+0
Investigating - We are currently experiencing an issue opening Office documents directly from FileCloud. There appears to be an authentication issue with Office 365. All other document types can still be opened (e.g. pdf, images, csv, txt) There are no sync issues if you are using Sync for FileCloud (PC & Mac). iOS and Android clients are unaffected. Third party support are currently investigating and we hope to have this resolved shortly. .

Feb 9, 13:00:00 GMT+0
Resolved - This issue has now been resolved and the system is functioning as expected..

]]> tag:www.bcc-status.org.uk,2005:Incident/cldlu05zs3255bconsgrhrzvo 2023-02-01T15:36:41.757+00:00 2023-02-01T15:36:41.757+00:00 FileCloud Performance Issues Type: Incident

Duration: 5 days and 23 minutes

Feb 1, 15:36:41 GMT+0
Investigating - We are currently investigating this incident & have raised a support ticket with our 3rd Party Supplier.

Feb 3, 10:26:53 GMT+0
Investigating - 3rd party support is looking into this after providing server logs to identify the issue.

Feb 6, 16:00:30 GMT+0
Resolved - Third-party support have identified an issues and are working on a resolution.

Feb 6, 16:00:00 GMT+0
Resolved - FileCloud is available as normal.

]]> tag:www.bcc-status.org.uk,2005:Incident/cld3df3mo6855hgn1tmydfoxa 2023-01-19T17:32:33.916+00:00 2023-01-19T17:32:33.916+00:00 Filecloud Access in Citrix Type: Incident

Duration: 4 days, 19 hours and 19 minutes

Affected Components: Citrix - BCC Portal

Jan 19, 17:32:33 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Jan 19, 21:20:57 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Jan 24, 12:52:00 GMT+0
Resolved - We just resolved the issue!.

Jan 24, 12:53:23 GMT+0
Resolved - We just resolved the issue!.

]]> tag:www.bcc-status.org.uk,2005:Incident/clbf7xx7673123dogzj5nmp1p 2022-12-08T15:13:03.660+00:00 2022-12-08T15:13:03.660+00:00 Citrix Incident - Investigating Type: Incident

Duration: 31 minutes

Affected Components: Citrix - BCC Portal

Dec 8, 15:13:03 GMT+0
Investigating - We are currently investigating this incident..

Dec 8, 15:25:13 GMT+0
Identified - We are continuing to monitor the issue -and should be operational now.

Dec 8, 15:43:59 GMT+0
Resolved - We just resolved the issue!.

]]> tag:www.bcc-status.org.uk,2005:Incident/cl9d821ds0145htna9v41ru6u 2022-10-17T20:21:18.643+00:00 2022-10-17T20:21:18.643+00:00 FileCloud Office documents are blocked Type: Incident

Duration: 13 days, 15 hours and 20 minutes

Oct 17, 20:21:18 GMT+0
Investigating - We are currently investigating office files being blocked..

Oct 17, 20:43:06 GMT+0
Identified - Ticket with 3rd party support has been raised. We are still currently looking into the issue..

Oct 18, 09:41:52 GMT+0
Identified - We are continuing to work on a fix for this incident, 3rd party support have been sent logs to assist and are presently looking into the incident..

Oct 18, 14:27:48 GMT+0
Identified - 3rd party support have been provided logs and are currently are working on the incident. .

Oct 21, 09:48:15 GMT+0
Identified - We are continuing to work with 3rd party support to fix this incident..

Oct 31, 11:41:14 GMT+0
Resolved - We just resolved the issue!.

]]> tag:www.bcc-status.org.uk,2005:Incident/cl6est99v391383xlndiyus1pj 2022-08-04T08:51:00.553+00:00 2022-08-04T08:51:00.553+00:00 T-SCAN server offline Type: Incident

Duration: 6 hours and 6 minutes

Affected Components: T-Scan Freezer Monitoring System

Aug 4, 08:51:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 10:54:58 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Aug 4, 14:56:51 GMT+0
Resolved - We just resolved the issue!.

]]> tag:www.bcc-status.org.uk,2005:Incident/cl6bynqjh35250vmlot3zcgwu0 2022-08-02T09:11:22.156+00:00 2022-08-03T11:31:50.842+00:00 SFTP services are down Type: Incident

Duration: 1 day, 2 hours and 20 minutes

Affected Components: Web upload service (SFTP/HTTPS)

Aug 3, 11:31:50 GMT+0
Resolved - Issue was resolved yesterday 02/08/22 7pm.

Aug 2, 13:14:27 GMT+0
Identified - We are continuing to work on a fix for this incident an issue with the restores and backup needed to be looked at before any fix can be applied..

Aug 2, 16:08:27 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Aug 2, 09:11:22 GMT+0
Investigating - SFTP services are down currently investigating this incident..

]]> tag:www.bcc-status.org.uk,2005:Incident/cl6amhufp27368w4ofc40no00q 2022-08-01T10:43:05.276+00:00 2022-08-01T11:30:00.902+00:00 NexSan Storage Non responsive Type: Incident

Duration: 47 minutes

Affected Components: Research File Store

Aug 1, 11:30:00 GMT+0
Resolved - File Cloud Services are back up and running.

Aug 1, 10:43:05 GMT+0
Investigating - We are currently investigating bon responsive NexSan Storage..

]]>