Barts Cancer Institute - IT Services Status - Incident history https://www.bcc-status.org.uk Barts Cancer Institute - IT Services Thu, 5 Mar 2026 14:00:00 +0000 Item Tracker Live WHRI Migration Type: Maintenance Duration: 4 hours Affected Components: ItemTracker Mar 5, 14:00:00 GMT+0 - Identified - We are planning a schedule maintenance for the WHRI live Item Tracker environment, could you please ensure you are not logged in and using the service for the duration of the maintenance. Mar 5, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 5, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a schedule maintenance for the WHRI live Item Tracker environment, could you please ensure you are not logged in and using the service for the duration of the maintenance. .</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 5 Mar 2026 14:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmm4x6nxd02ncl6b9ajs9ax1g https://www.bcc-status.org.uk/maintenance/cmm4x6nxd02ncl6b9ajs9ax1g NetScaler Upgrade to build-14.1-60.57 Type: Maintenance Duration: 1 hour Affected Components: Citrix - BCC Portal Feb 28, 19:00:00 GMT+0 - Identified - We are planning a scheduled maintenance for NetScaler Upgrade to build-14.1-60.57. Feb 28, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 28, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance for NetScaler Upgrade to build-14.1-60.57..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 28 Feb 2026 19:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmm3imhu3000l9q8v3q6hhm8a https://www.bcc-status.org.uk/maintenance/cmm3imhu3000l9q8v3q6hhm8a Pilots/Test/Trials/Live RedCap server upgrades from REDCap 15.5.14 - LTS, to REDCap 16.0.15 - LTS - Essential major Security fixes Type: Maintenance Duration: 7 hours Affected Components: REDCap MySQL, REDCap Feb 27, 12:00:00 GMT+0 - Identified - REDCap Trials instances will be upgraded to the latest secure Long Term Support version and patched for critical security fixes. REDCap is likely to be unavailable during this time Feb 27, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 27, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - REDCap Trials instances will be upgraded to the latest secure Long Term Support version and patched for critical security fixes. REDCap is likely to be unavailable during this time .</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 27 Feb 2026 12:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmlyzyn7r011a13guxgmr7ukl https://www.bcc-status.org.uk/maintenance/cmlyzyn7r011a13guxgmr7ukl Citrix updates for essential security patches Type: Maintenance Duration: 3 hours Affected Components: Citrix - BCC Portal Feb 27, 19:00:00 GMT+0 - Identified - Citrix access will be offline for essential security updates Feb 27, 07:00:00 GMT+0 - Identified - Citrix access will be offline for essential security updates Feb 27, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Citrix access will be offline for essential security updates.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Citrix access will be offline for essential security updates.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 27 Feb 2026 07:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmm2o337e0j6vqwjb81ow0owc https://www.bcc-status.org.uk/maintenance/cmm2o337e0j6vqwjb81ow0owc Pilots/test RedCap server upgrades from REDCap 15.5.14 - LTS, to REDCap 16.0.13 - LTS Type: Maintenance Duration: 5 hours Affected Components: REDCap MySQL, REDCap Feb 20, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 20, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 12:00:00 GMT+0 - Identified - We are planning to upgrade all Pilots/Test REDCap instances, for essential security fixes and to upgrade to the latest release. The REDCap instances will need to be taken offline for this upgrade and will not be available during the maintenance window Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade all Pilots/Test REDCap instances, for essential security fixes and to upgrade to the latest release. The REDCap instances will need to be taken offline for this upgrade and will not be available during the maintenance window.</p> ]]> Fri, 20 Feb 2026 12:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmlpb49c00uzei65jh7d5fy0u https://www.bcc-status.org.uk/maintenance/cmlpb49c00uzei65jh7d5fy0u Citrix Data Safe Haven Maintenance Type: Maintenance Affected Components: Citrix - BCC Portal Jan 23, 19:00:00 GMT+0 - Identified - We are planning a scheduled maintenance of our Citrix environment all connections will be disconnected, please ensure all work is saved before the refresh begins Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance of our Citrix environment all connections will be disconnected, please ensure all work is saved before the refresh begins.</p> ]]> Fri, 23 Jan 2026 19:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmkob806p01dzd3uynyinyiie https://www.bcc-status.org.uk/maintenance/cmkob806p01dzd3uynyinyiie Citrix Netscaler Security Patching Type: Maintenance Duration: 1 hour Affected Components: Citrix - BCC Portal Nov 11, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance today due to a vulnerability with the Netscaler Gateway. Cloud Software Group strongly urges affected customers of NetScaler ADC and NetScaler Gateway to install the relevant updated versions as soon as possible. This is an emergency maintenance due to the nature of teh risk we apologies for the inconvenience. Nov 11, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 11, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance today due to a vulnerability with the Netscaler Gateway. Cloud Software Group strongly urges affected customers of NetScaler ADC and NetScaler Gateway to install the relevant updated versions as soon as possible. This is an emergency maintenance due to the nature of teh risk we apologies for the inconvenience. .</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 11 Nov 2025 20:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmhuqtf3g01ac4hg1kg7ul6u0 https://www.bcc-status.org.uk/maintenance/cmhuqtf3g01ac4hg1kg7ul6u0 Citrix SOE desktop / servers Type: Maintenance Duration: 4 hours Affected Components: Citrix - BCC Portal Sep 29, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 26, 18:00:00 GMT+0 - Identified - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins Sep 26, 18:00:00 GMT+0 - Identified - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins Sep 24, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 29, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 25, 10:31:03 GMT+0 - Identified - Maintenance didn't start yet. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>10:31:03</var> GMT+0</small><br><strong>Identified</strong> - Maintenance didn't start yet..</p> ]]> Mon, 29 Sep 2025 18:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmfv01p3800kpx8bfv9qm4xl0 https://www.bcc-status.org.uk/maintenance/cmfv01p3800kpx8bfv9qm4xl0 Trials RedCap server upgrades from REDCap 15.0.29 - LTS, to REDCap 15.5.14 - LTS Type: Maintenance Duration: 4 hours Affected Components: REDCap, REDCap MySQL Sep 19, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 19, 11:00:00 GMT+0 - Identified - We have planned scheduled maintenance for essential security and version upgrades. This will be on the Trials/Live instances of REDCap . REDCap trials may be offline during this time Sep 19, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have planned scheduled maintenance for essential security and version upgrades. This will be on the Trials/Live instances of REDCap . REDCap trials may be offline during this time.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 19 Sep 2025 11:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmfnwu4qo002ukf258nhgbmvy https://www.bcc-status.org.uk/maintenance/cmfnwu4qo002ukf258nhgbmvy Pilot RedCap server upgrades from REDCap 15.0.29 - LTS, to REDCap 15.5.14 - LTS Type: Maintenance Duration: 4 hours Affected Components: REDCap, REDCap MySQL Sep 18, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 18, 11:00:00 GMT+0 - Identified - We have planned scheduled maintenance for essential security and version upgrades. This will be on the Pilots/Test instances of REDCap . REDCap pilots may be offline during this time Sep 18, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have planned scheduled maintenance for essential security and version upgrades. This will be on the Pilots/Test instances of REDCap . REDCap pilots may be offline during this time.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 18 Sep 2025 11:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmfnwqohj001435cm6odmkds9 https://www.bcc-status.org.uk/maintenance/cmfnwqohj001435cm6odmkds9 Biorender and password reset services Type: Incident Duration: 6 days, 1 hour and 16 minutes Affected Components: BioRender Sep 16, 09:30:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 09:26:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 17, 07:45:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 22, 10:42:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 1 hour and 16 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>09:30:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>09:26:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>07:45:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>10:42:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 Sep 2025 09:26:52 +0000 https://www.bcc-status.org.uk/incident/cmfmcmmw202qrfi5hy8yz91in https://www.bcc-status.org.uk/incident/cmfmcmmw202qrfi5hy8yz91in Citrix servers Type: Maintenance Duration: 5 hours Affected Components: Citrix - BCC Portal Sep 1, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 1, 18:00:00 GMT+0 - Identified - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to carry out scheduled maintenance of our Citrix environment for essential security patching - all connections will be disconnected, please ensure all work is saved before the refresh begins.</p> ]]> Mon, 1 Sep 2025 18:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmevguuzf00esennh91r2gyed https://www.bcc-status.org.uk/maintenance/cmevguuzf00esennh91r2gyed Citrix Netscaler security patching Type: Maintenance Duration: 4 hours Affected Components: Citrix - BCC Portal Aug 26, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 26, 15:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on the Citrix Netscaler for essential security updates. Citrix access may be affected during this time Aug 26, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on the Citrix Netscaler for essential security updates. Citrix access may be affected during this time.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 26 Aug 2025 15:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmeslhrbv004w79mpd3knvfmt https://www.bcc-status.org.uk/maintenance/cmeslhrbv004w79mpd3knvfmt Citrix Refresh Type: Maintenance Duration: 4 hours Affected Components: Citrix - BCC Portal Aug 19, 18:00:00 GMT+0 - Identified - We are planning fa scheduled maintenance of our Citrix environment all connections will be disconnected, please ensure all work is saved before the refresh begins Aug 19, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 19, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning fa scheduled maintenance of our Citrix environment all connections will be disconnected, please ensure all work is saved before the refresh begins .</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 19 Aug 2025 18:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cme8q7y1p006nsbrhnin6d8ex https://www.bcc-status.org.uk/maintenance/cme8q7y1p006nsbrhnin6d8ex Network access issues and domain authentication Type: Incident Duration: 11 days, 3 hours and 40 minutes Affected Components: Web servers, MySQL Servers, RSA - Two Factor Authentication, BCInet, Web upload service (SFTP/HTTPS), BCC Password Self Service, REDCap, , , Team Password Manager, Tissue Bank Sites (PCRFTB, BPTB, CTB), MSSQL Servers, CECM - Clinical Trial Web Applications, Oracle Servers, Clinical Trials - General, PCTU - Clinical Trial Web Applications, BCC IT Webhelpdesk, File Servers, Barts CTU - Clinical Trial Web Applications, REDCap MySQL, Citrix - BCC Portal, Core Services → Clinical Services → Aug 15, 10:16:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 15, 09:59:26 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 15, 09:59:09 GMT+0 - Investigating - We are seeing issues with access to BCI services post a virtual server upgrade. The main domain controllers are not communicating and therefore there will be issues with authentication, access to hosted websites and fileshares Aug 15, 10:17:19 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 18, 08:50:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 26, 13:39:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 days, 3 hours and 40 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>10:16:55</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>09:59:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>09:59:09</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing issues with access to BCI services post a virtual server upgrade. The main domain controllers are not communicating and therefore there will be issues with authentication, access to hosted websites and fileshares.</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>10:17:19</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>08:50:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>13:39:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 15 Aug 2025 09:59:09 +0000 https://www.bcc-status.org.uk/incident/cmecnow47000jwkhopio5hfe0 https://www.bcc-status.org.uk/incident/cmecnow47000jwkhopio5hfe0 VxRail Upgrade Type: Maintenance Duration: 7 hours Affected Components: Web servers, MySQL Servers, RSA - Two Factor Authentication, BCInet, ItemTracker, Web upload service (SFTP/HTTPS), BCC Password Self Service, Gemini (Issue Tracker), REDCap, BOB, T-Scan Freezer Monitoring System, Team Password Manager, Case Centre, GIT Repositories, Tissue Bank Sites (PCRFTB, BPTB, CTB), MSSQL Servers, CECM - Clinical Trial Web Applications, Oracle Servers, Research File Store, ARIOL, BioRender, Clinical Trials - General, BCC Q-Pulse, PCTU - Clinical Trial Web Applications, BCC IT Webhelpdesk, File Servers, Barts CTU - Clinical Trial Web Applications, REDCap MySQL, Citrix - BCC Portal Aug 14, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 14, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 14, 09:00:00 GMT+0 - Identified - We are planning a scheduled maintenance for our VxRail, vSphere and hosts to version 8, we do not expect an outage to services however due to the nature of the upgrade there potentially could be some downtime. Type: Maintenance

Duration: 7 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance for our VxRail, vSphere and hosts to version 8, we do not expect an outage to services however due to the nature of the upgrade there potentially could be some downtime..</p> ]]> Thu, 14 Aug 2025 09:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cme8q3tsd012u5vnjfropf63d https://www.bcc-status.org.uk/maintenance/cme8q3tsd012u5vnjfropf63d LTS RedCap server upgrades from 15.0.28 to 15.0.29 Type: Maintenance Affected Components: REDCap Jul 3, 09:00:00 GMT+0 - Completed - LTS RedCap server upgrades from 15.0.28 to 15.0.29 Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - LTS RedCap server upgrades from 15.0.28 to 15.0.29.</p> ]]> Thu, 3 Jul 2025 09:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmcn7442n018l1125h95x2hkv https://www.bcc-status.org.uk/maintenance/cmcn7442n018l1125h95x2hkv Netscaler DNS Migration and Testing Type: Maintenance Duration: 2 hours Affected Components: Citrix - BCC Portal Jun 25, 13:00:00 GMT+0 - Identified - Netscaler DNS Migration and Testing is taking place to move away from the physical NetScaler and migrate to a virtualised platform. Jun 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 25, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Netscaler DNS Migration and Testing is taking place to move away from the physical NetScaler and migrate to a virtualised platform. .</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 25 Jun 2025 13:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmc961oig000l35hmzknhfimv https://www.bcc-status.org.uk/maintenance/cmc961oig000l35hmzknhfimv Citrix Maintenance - MCS Update Type: Maintenance Duration: 4 hours Affected Components: Citrix - BCC Portal Jun 23, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 23, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 23, 09:00:00 GMT+0 - Identified - Scheduled maintenance is taking place for Citrix Virtual Apps and Desktops - MCS Update Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is taking place for Citrix Virtual Apps and Desktops - MCS Update.</p> ]]> Mon, 23 Jun 2025 09:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmc37ysv60001toprpvjb8xgn https://www.bcc-status.org.uk/maintenance/cmc37ysv60001toprpvjb8xgn NetScaler Migration Type: Maintenance Duration: 4 hours Affected Components: Citrix - BCC Portal Jun 23, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 23, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 23, 09:00:00 GMT+0 - Identified - Scheduled maintenance is taking for the NetScaler Migration and Upgrade. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is taking for the NetScaler Migration and Upgrade. .</p> ]]> Mon, 23 Jun 2025 09:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmc37wsm10001lrmux6xmszn2 https://www.bcc-status.org.uk/maintenance/cmc37wsm10001lrmux6xmszn2 LTS RedCap server upgrades from 15.0.14 to 15.0.27 Type: Maintenance Duration: 3 hours Affected Components: REDCap Jun 16, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 16, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 16, 18:00:00 GMT+0 - Identified - LTS RedCap server upgrades from 15.0.14 to 15.0.27 Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - LTS RedCap server upgrades from 15.0.14 to 15.0.27.</p> ]]> Mon, 16 Jun 2025 18:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmbz1t6qz0005a0myd72gs7f1 https://www.bcc-status.org.uk/maintenance/cmbz1t6qz0005a0myd72gs7f1 Citrix Maintenance - Minor MCS Update Type: Maintenance Duration: 1 hour Affected Components: Citrix - BCC Portal Jun 9, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 9, 18:00:00 GMT+0 - Identified - Citrix Maintenance - Minor MCS Update for PCTU Jun 9, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Citrix Maintenance - Minor MCS Update for PCTU.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Jun 2025 18:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cmbp8mgvr00121290cmganj9v https://www.bcc-status.org.uk/maintenance/cmbp8mgvr00121290cmganj9v Citrix Server New Master Image Type: Maintenance Duration: 3 hours Affected Components: Citrix - BCC Portal May 12, 19:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance for our Citrix Server farm May 12, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully May 12, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance for our Citrix Server farm.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>19:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 12 May 2025 19:30:00 +0000 https://www.bcc-status.org.uk/maintenance/cmakzt6am002u5fwqect9lis7 https://www.bcc-status.org.uk/maintenance/cmakzt6am002u5fwqect9lis7 Netscaler Migration Type: Maintenance Duration: 5 hours Affected Components: Citrix - BCC Portal Apr 25, 11:00:00 GMT+0 - Identified - We are carrying out a Citrix Netscaler Migration to a new server Apr 25, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 25, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are carrying out a Citrix Netscaler Migration to a new server.</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 25 Apr 2025 11:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cm9twt8am0015o6cr25d5ysml https://www.bcc-status.org.uk/maintenance/cm9twt8am0015o6cr25d5ysml NetScaler Migration Testing Type: Maintenance Duration: 3 hours Affected Components: Citrix - BCC Portal Apr 24, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 24, 16:00:00 GMT+0 - Identified - We are planning NetScaler Migration Testing for Citrix Apr 24, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning NetScaler Migration Testing for Citrix.</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 24 Apr 2025 16:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cm9u1cwum0035v1w0hziuf9oc https://www.bcc-status.org.uk/maintenance/cm9u1cwum0035v1w0hziuf9oc Citrix server reconfiguration Type: Maintenance Duration: 3 hours Affected Components: Citrix - BCC Portal Apr 11, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 11, 17:00:00 GMT+0 - Identified - Essential maintenance is required on our Citrix estate. During this time Citrix will not be available Apr 11, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Essential maintenance is required on our Citrix estate. During this time Citrix will not be available.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 11 Apr 2025 17:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cm9crpgvu005uo0zwzuegu100 https://www.bcc-status.org.uk/maintenance/cm9crpgvu005uo0zwzuegu100 REDCap Trials server upgrades and security patching Type: Maintenance Duration: 7 hours Affected Components: REDCap MySQL, REDCap Mar 21, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 21, 10:00:00 GMT+0 - Identified - All REDCap Trials/live instances will be patched and upgraded Mar 21, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 hours

Affected Components: ,

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - All REDCap Trials/live instances will be patched and upgraded .</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 21 Mar 2025 10:00:00 +0000 https://www.bcc-status.org.uk/maintenance/cm8egyj12004xvkpf03l5jmoq https://www.bcc-status.org.uk/maintenance/cm8egyj12004xvkpf03l5jmoq Citrix Type: Incident Duration: 4 days, 2 hours and 10 minutes Affected Components: Citrix - BCC Portal Mar 14, 10:18:56 GMT+0 - Investigating - We are currently investigating this incident, which occurred after security patches were applied to the estate Mar 14, 16:10:48 GMT+0 - Monitoring - We've implemented a fix and are currently monitoring the result. Citrix is available but with less application functionality, which should be resolved within a few days Mar 18, 12:29:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 2 hours and 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>10:18:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident, which occurred after security patches were applied to the estate.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>16:10:48</var> GMT+0</small><br><strong>Monitoring</strong> - We've implemented a fix and are currently monitoring the result. Citrix is available but with less application functionality, which should be resolved within a few days.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>12:29:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 14 Mar 2025 10:18:56 +0000 https://www.bcc-status.org.uk/incident/cm88ml6t7000bjpl79hibdk08 https://www.bcc-status.org.uk/incident/cm88ml6t7000bjpl79hibdk08 Intermittent network issues Type: Incident Duration: 1 day, 1 hour and 28 minutes Affected Components: Team Password Manager, Web servers, MSSQL Servers, MySQL Servers, Oracle Servers, RSA - Two Factor Authentication, Research File Store, BCInet, Web upload service (SFTP/HTTPS), Citrix - BCC Portal, BCC IT Webhelpdesk, File Servers, BCC Password Self Service Jan 27, 10:11:37 GMT+0 - Monitoring - Network maintenance carried out at the weekend needs monitoring Jan 27, 09:40:07 GMT+0 - Investigating - We are currently investigating this incident. - there is currently an intermittent network access issue affecting the Charterhouse Square site Jan 28, 11:08:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 1 hour and 28 minutes

Affected Components: , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:11:37</var> GMT+0</small><br><strong>Monitoring</strong> - Network maintenance carried out at the weekend needs monitoring.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>09:40:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. - there is currently an intermittent network access issue affecting the Charterhouse Square site.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>11:08:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 27 Jan 2025 09:40:07 +0000 https://www.bcc-status.org.uk/incident/cm6euy4vc009limo70tkwbc40 https://www.bcc-status.org.uk/incident/cm6euy4vc009limo70tkwbc40 Connection Issue to DC2 Type: Incident Duration: 13 days, 20 hours and 37 minutes Affected Components: Team Password Manager, Case Centre, GIT Repositories, Tissue Bank Sites (PCRFTB, BPTB, CTB), Web servers, MSSQL Servers, T-Scan Freezer Monitoring System, MySQL Servers, CECM - Clinical Trial Web Applications, Oracle Servers, RSA - Two Factor Authentication, Research File Store, ARIOL, BCInet, BioRender, Clinical Trials - General, BCC Q-Pulse, ItemTracker, PCTU - Clinical Trial Web Applications, Web upload service (SFTP/HTTPS), Citrix - BCC Portal, BCC IT Webhelpdesk, File Servers, Barts CTU - Clinical Trial Web Applications, BOB, REDCap MySQL, BCC Password Self Service, Gemini (Issue Tracker), REDCap Jul 19, 14:32:00 GMT+0 - Investigating - We have currently lost network connection to our data center. Staff are currently investigating the issue. Further updates will be provided as soon as possible. Jul 19, 16:58:00 GMT+0 - Identified - All services have been restored, an incident report will be prepared and shared in due cause This will now be closely monitored over the weekend. Aug 2, 11:08:44 GMT+0 - Resolved - This incident has been resolved. Should any member of staff require an incident report one will be made available via ITS shortly. Type: Incident

Duration: 13 days, 20 hours and 37 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>14:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We have currently lost network connection to our data center. Staff are currently investigating the issue. Further updates will be provided as soon as possible..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>16:58:00</var> GMT+0</small><br><strong>Identified</strong> - All services have been restored, an incident report will be prepared and shared in due cause This will now be closely monitored over the weekend..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:08:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Should any member of staff require an incident report one will be made available via ITS shortly..</p> ]]> Fri, 19 Jul 2024 14:32:00 +0000 https://www.bcc-status.org.uk/incident/clystyw7x96420hnoopzfk5axo https://www.bcc-status.org.uk/incident/clystyw7x96420hnoopzfk5axo \\qmcr\dfs access issues Type: Incident Duration: 17 days, 2 hours and 20 minutes Affected Components: File Servers Nov 13, 10:29:22 GMT+0 - Investigating - We are currently investigating this incident. Some users are reporting issues connecting to the G: drive Nov 13, 11:46:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 28, 12:49:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 days, 2 hours and 20 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>10:29:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Some users are reporting issues connecting to the G: drive.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>11:46:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:49:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 13 Nov 2023 10:29:22 +0000 https://www.bcc-status.org.uk/incident/clowripzu37641b3olmlel2la9 https://www.bcc-status.org.uk/incident/clowripzu37641b3olmlel2la9 H drive connection Type: Incident Duration: 20 days, 20 hours and 37 minutes Affected Components: File Servers Nov 9, 16:13:22 GMT+0 - Investigating - We are currently investigating this incident. Some users are reporting intermittent issues copying to the H: drive Nov 10, 10:48:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 28, 12:49:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 days, 20 hours and 37 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:13:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Some users are reporting intermittent issues copying to the H: drive.</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>10:48:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:49:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Nov 2023 16:13:22 +0000 https://www.bcc-status.org.uk/incident/clore1q1590805bdogbfai4wkr https://www.bcc-status.org.uk/incident/clore1q1590805bdogbfai4wkr Citrix connectivity issues Type: Incident Duration: 6 days, 3 hours and 9 minutes Affected Components: Citrix - BCC Portal Nov 3, 13:06:23 GMT+0 - Investigating - A number of users are experiencing issues with Citrix connectivity - this is being investigated Nov 3, 13:20:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 3, 13:24:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 9, 16:15:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 3 hours and 9 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:06:23</var> GMT+0</small><br><strong>Investigating</strong> - A number of users are experiencing issues with Citrix connectivity - this is being investigated.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:20:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:24:25</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:15:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Nov 2023 13:06:23 +0000 https://www.bcc-status.org.uk/incident/cloimq5qt36230baocfkbs4xi8 https://www.bcc-status.org.uk/incident/cloimq5qt36230baocfkbs4xi8 External email issues Type: Incident Duration: 1 hour and 29 minutes Affected Components: RSA - Two Factor Authentication, Citrix - BCC Portal, BCC IT Webhelpdesk Oct 16, 09:42:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 16, 10:20:16 GMT+0 - Resolved - This incident has been resolved. Oct 16, 08:51:44 GMT+0 - Investigating - We are currently investigating this incident. - There is an issue with the externally hosted SMTP which means automatically generated emails are not being received Type: Incident

Duration: 1 hour and 29 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>09:42:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>10:20:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:51:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. - There is an issue with the externally hosted SMTP which means automatically generated emails are not being received.</p> ]]> Mon, 16 Oct 2023 08:51:44 +0000 https://www.bcc-status.org.uk/incident/clnsnpb95127840atofwh9aevct https://www.bcc-status.org.uk/incident/clnsnpb95127840atofwh9aevct BCI intranet access Type: Incident Duration: 3 days and 52 minutes Affected Components: BCInet Sep 11, 13:05:33 GMT+0 - Investigating - Currently users are experiencing issues logging into the BCI intranet This is being investigated Sep 14, 13:57:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days and 52 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>13:05:33</var> GMT+0</small><br><strong>Investigating</strong> - Currently users are experiencing issues logging into the BCI intranet This is being investigated.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>13:57:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 11 Sep 2023 13:05:33 +0000 https://www.bcc-status.org.uk/incident/clmewcx5810974bloenpdoqyqn https://www.bcc-status.org.uk/incident/clmewcx5810974bloenpdoqyqn Major Service Outage and network loss Type: Incident Duration: 9 days, 1 hour and 13 minutes Affected Components: Oracle Servers, Research File Store, Citrix - BCC Portal, BCC IT Webhelpdesk, REDCap Aug 9, 11:30:00 GMT+0 - Identified - Once Power is restored services will be checked. Power likely to be restored this afternoon Aug 10, 07:23:18 GMT+0 - Identified - We are continuing to work on a fix for this incident. Services are still unavailable and we are working with 3rd party support Aug 10, 08:47:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. IT services are currently running as expected Aug 18, 12:43:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 days, 1 hour and 13 minutes

Affected Components: , , , ,

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - Once Power is restored services will be checked. Power likely to be restored this afternoon .</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:23:18</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Services are still unavailable and we are working with 3rd party support.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:47:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. IT services are currently running as expected.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>12:43:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 9 Aug 2023 11:30:00 +0000 https://www.bcc-status.org.uk/incident/cll3gnl6x148351domw1bbvubnu https://www.bcc-status.org.uk/incident/cll3gnl6x148351domw1bbvubnu FileCloud Site License Expired Type: Incident Duration: 8 hours and 31 minutes Jul 18, 10:12:23 GMT+0 - Investigating - We are currently investigating this incident. Jul 18, 11:41:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 18, 18:43:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 31 minutes

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>10:12:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>11:41:35</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>18:43:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Jul 2023 10:12:23 +0000 https://www.bcc-status.org.uk/incident/clk84yd58666839wkofpprrfgg2 https://www.bcc-status.org.uk/incident/clk84yd58666839wkofpprrfgg2 abacus2 eCRF login is denied Type: Incident Duration: 37 minutes Affected Components: CECM - Clinical Trial Web Applications May 25, 09:10:58 GMT+0 - Investigating - We are currently investigating this incident. May 25, 09:34:14 GMT+0 - Identified - We have identified the issue and are applying a fix. May 25, 09:47:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 37 minutes

Affected Components:

<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>09:10:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>09:34:14</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are applying a fix..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>09:47:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 25 May 2023 09:10:58 +0000 https://www.bcc-status.org.uk/incident/cli2wzddf211746bbn4k97v6avy https://www.bcc-status.org.uk/incident/cli2wzddf211746bbn4k97v6avy Red Cap Upgrade Type: Incident Duration: 5 hours and 42 minutes Affected Components: REDCap MySQL, REDCap May 12, 09:31:12 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 12, 09:30:43 GMT+0 - Investigating - REDCap has identified security issues with the latest LTS version. We will be upgrading REDCap to 13.1.30 (LTS) to fix these critical security issues REDCap should not require being taken offline, however there may be unforseen consequences May 12, 14:10:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 12, 15:12:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 42 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>09:31:12</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>09:30:43</var> GMT+0</small><br><strong>Investigating</strong> - REDCap has identified security issues with the latest LTS version. We will be upgrading REDCap to 13.1.30 (LTS) to fix these critical security issues REDCap should not require being taken offline, however there may be unforseen consequences.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>14:10:16</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>15:12:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 12 May 2023 09:30:43 +0000 https://www.bcc-status.org.uk/incident/clhkcyp6b4711459emzt5n6k396 https://www.bcc-status.org.uk/incident/clhkcyp6b4711459emzt5n6k396 REDCap patching Type: Incident Duration: 23 days, 23 hours and 13 minutes Affected Components: REDCap MySQL, REDCap May 4, 11:54:47 GMT+0 - Investigating - We are now upgrading all REDCap instances to REDCap 13.1.28 - LTS This is for an additional known security issue REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues May 4, 21:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 days, 23 hours and 13 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:54:47</var> GMT+0</small><br><strong>Investigating</strong> - We are now upgrading all REDCap instances to REDCap 13.1.28 - LTS This is for an additional known security issue REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 4 May 2023 11:54:47 +0000 https://www.bcc-status.org.uk/incident/clh92l67i107231iqohd8gt5jsl https://www.bcc-status.org.uk/incident/clh92l67i107231iqohd8gt5jsl RedCap patching Type: Incident Duration: 3 hours and 9 minutes Affected Components: REDCap MySQL, REDCap Apr 28, 13:08:11 GMT+0 - Investigating - We are upgrading all REDCap instances to REDCap 13.1.27 - LTS This is for known security issue REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues Apr 28, 13:08:58 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 28, 14:27:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 28, 16:17:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 9 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>13:08:11</var> GMT+0</small><br><strong>Investigating</strong> - We are upgrading all REDCap instances to REDCap 13.1.27 - LTS This is for known security issue REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>13:08:58</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>14:27:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>16:17:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Apr 2023 13:08:11 +0000 https://www.bcc-status.org.uk/incident/clh0kkgfb308508hcnc2a6vkg3m https://www.bcc-status.org.uk/incident/clh0kkgfb308508hcnc2a6vkg3m SWT Issue Type: Incident Duration: 9 minutes Affected Components: Web upload service (SFTP/HTTPS) Mar 9, 14:17:55 GMT+0 - Investigating - We are currently investigating this incident. Mar 9, 14:27:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:17:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:27:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Mar 2023 14:17:55 +0000 https://www.bcc-status.org.uk/incident/clf171ivk265606hlob2wrh2e70 https://www.bcc-status.org.uk/incident/clf171ivk265606hlob2wrh2e70 FileCloud - Office 365 Type: Incident Duration: 3 hours and 36 minutes Feb 9, 09:24:24 GMT+0 - Investigating - We are currently experiencing an issue opening Office documents directly from FileCloud. There appears to be an authentication issue with Office 365. All other document types can still be opened (e.g. pdf, images, csv, txt) There are no sync issues if you are using Sync for FileCloud (PC & Mac). iOS and Android clients are unaffected. Third party support are currently investigating and we hope to have this resolved shortly. Feb 9, 13:00:00 GMT+0 - Resolved - This issue has now been resolved and the system is functioning as expected. Type: Incident

Duration: 3 hours and 36 minutes

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:24:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue opening Office documents directly from FileCloud. There appears to be an authentication issue with Office 365. All other document types can still be opened (e.g. pdf, images, csv, txt) There are no sync issues if you are using Sync for FileCloud (PC & Mac). iOS and Android clients are unaffected. Third party support are currently investigating and we hope to have this resolved shortly. .</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has now been resolved and the system is functioning as expected..</p> ]]> Thu, 9 Feb 2023 09:24:24 +0000 https://www.bcc-status.org.uk/incident/cldww887c166391bhn6zghpfj8a https://www.bcc-status.org.uk/incident/cldww887c166391bhn6zghpfj8a FileCloud Performance Issues Type: Incident Duration: 5 days and 23 minutes Feb 1, 15:36:41 GMT+0 - Investigating - We are currently investigating this incident & have raised a support ticket with our 3rd Party Supplier Feb 3, 10:26:53 GMT+0 - Investigating - 3rd party support is looking into this after providing server logs to identify the issue Feb 6, 16:00:30 GMT+0 - Resolved - Third-party support have identified an issues and are working on a resolution Feb 6, 16:00:00 GMT+0 - Resolved - FileCloud is available as normal Type: Incident

Duration: 5 days and 23 minutes

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:36:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident & have raised a support ticket with our 3rd Party Supplier.</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:26:53</var> GMT+0</small><br><strong>Investigating</strong> - 3rd party support is looking into this after providing server logs to identify the issue.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:00:30</var> GMT+0</small><br><strong>Resolved</strong> - Third-party support have identified an issues and are working on a resolution.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Resolved</strong> - FileCloud is available as normal.</p> ]]> Wed, 1 Feb 2023 15:36:41 +0000 https://www.bcc-status.org.uk/incident/cldlu05zs3255bconsgrhrzvo https://www.bcc-status.org.uk/incident/cldlu05zs3255bconsgrhrzvo Filecloud Access in Citrix Type: Incident Duration: 4 days, 19 hours and 19 minutes Affected Components: Citrix - BCC Portal Jan 19, 17:32:33 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Jan 19, 21:20:57 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Jan 24, 12:52:00 GMT+0 - Resolved - We just resolved the issue! Jan 24, 12:53:23 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 4 days, 19 hours and 19 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>17:32:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>21:20:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>12:52:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>12:53:23</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 19 Jan 2023 17:32:33 +0000 https://www.bcc-status.org.uk/incident/cld3df3mo6855hgn1tmydfoxa https://www.bcc-status.org.uk/incident/cld3df3mo6855hgn1tmydfoxa Citrix Incident - Investigating Type: Incident Duration: 31 minutes Affected Components: Citrix - BCC Portal Dec 8, 15:13:03 GMT+0 - Investigating - We are currently investigating this incident. Dec 8, 15:25:13 GMT+0 - Identified - We are continuing to monitor the issue -and should be operational now Dec 8, 15:43:59 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 31 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:13:03</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:25:13</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to monitor the issue -and should be operational now.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:43:59</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 8 Dec 2022 15:13:03 +0000 https://www.bcc-status.org.uk/incident/clbf7xx7673123dogzj5nmp1p https://www.bcc-status.org.uk/incident/clbf7xx7673123dogzj5nmp1p FileCloud Office documents are blocked Type: Incident Duration: 13 days, 15 hours and 20 minutes Oct 17, 20:21:18 GMT+0 - Investigating - We are currently investigating office files being blocked. Oct 17, 20:43:06 GMT+0 - Identified - Ticket with 3rd party support has been raised. We are still currently looking into the issue. Oct 18, 09:41:52 GMT+0 - Identified - We are continuing to work on a fix for this incident, 3rd party support have been sent logs to assist and are presently looking into the incident. Oct 18, 14:27:48 GMT+0 - Identified - 3rd party support have been provided logs and are currently are working on the incident. Oct 21, 09:48:15 GMT+0 - Identified - We are continuing to work with 3rd party support to fix this incident. Oct 31, 11:41:14 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 13 days, 15 hours and 20 minutes

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>20:21:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating office files being blocked..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>20:43:06</var> GMT+0</small><br><strong>Identified</strong> - Ticket with 3rd party support has been raised. We are still currently looking into the issue..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>09:41:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident, 3rd party support have been sent logs to assist and are presently looking into the incident..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>14:27:48</var> GMT+0</small><br><strong>Identified</strong> - 3rd party support have been provided logs and are currently are working on the incident. .</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>09:48:15</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work with 3rd party support to fix this incident..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>11:41:14</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Mon, 17 Oct 2022 20:21:18 +0000 https://www.bcc-status.org.uk/incident/cl9d821ds0145htna9v41ru6u https://www.bcc-status.org.uk/incident/cl9d821ds0145htna9v41ru6u T-SCAN server offline Type: Incident Duration: 6 hours and 6 minutes Affected Components: T-Scan Freezer Monitoring System Aug 4, 08:51:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 4, 10:54:58 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Aug 4, 14:56:51 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 6 hours and 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:51:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:54:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:56:51</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 4 Aug 2022 08:51:00 +0000 https://www.bcc-status.org.uk/incident/cl6est99v391383xlndiyus1pj https://www.bcc-status.org.uk/incident/cl6est99v391383xlndiyus1pj SFTP services are down Type: Incident Duration: 1 day, 2 hours and 20 minutes Affected Components: Web upload service (SFTP/HTTPS) Aug 3, 11:31:50 GMT+0 - Resolved - Issue was resolved yesterday 02/08/22 7pm Aug 2, 13:14:27 GMT+0 - Identified - We are continuing to work on a fix for this incident an issue with the restores and backup needed to be looked at before any fix can be applied. Aug 2, 16:08:27 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Aug 2, 09:11:22 GMT+0 - Investigating - SFTP services are down currently investigating this incident. Type: Incident

Duration: 1 day, 2 hours and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:31:50</var> GMT+0</small><br><strong>Resolved</strong> - Issue was resolved yesterday 02/08/22 7pm.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>13:14:27</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident an issue with the restores and backup needed to be looked at before any fix can be applied..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:08:27</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:11:22</var> GMT+0</small><br><strong>Investigating</strong> - SFTP services are down currently investigating this incident..</p> ]]> Tue, 2 Aug 2022 09:11:22 +0000 https://www.bcc-status.org.uk/incident/cl6bynqjh35250vmlot3zcgwu0 https://www.bcc-status.org.uk/incident/cl6bynqjh35250vmlot3zcgwu0 NexSan Storage Non responsive Type: Incident Duration: 47 minutes Affected Components: Research File Store Aug 1, 11:30:00 GMT+0 - Resolved - File Cloud Services are back up and running Aug 1, 10:43:05 GMT+0 - Investigating - We are currently investigating bon responsive NexSan Storage. Type: Incident

Duration: 47 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Resolved</strong> - File Cloud Services are back up and running.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:43:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating bon responsive NexSan Storage..</p> ]]> Mon, 1 Aug 2022 10:43:05 +0000 https://www.bcc-status.org.uk/incident/cl6amhufp27368w4ofc40no00q https://www.bcc-status.org.uk/incident/cl6amhufp27368w4ofc40no00q