Mar 19, 21:30:00 GMT+0
Identified -
Citrix Maintenance - MCS Update.
Mar 19, 21:30:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 20, 00:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Nov 18, 12:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Nov 18, 07:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance to update the software to the latest version.
During this time passcodes will be unavailable.
Please log in to Citrix before the maintenance window and you will then be able to work as normal.
.
Nov 18, 07:30:01 GMT+0
Identified -
Maintenance is now in progress.
Feb 28, 12:52:28 GMT+0
Completed -
Maintenance has completed successfully..
Nov 15, 20:30:01 GMT+0
Identified -
Maintenance is now in progress.
Nov 15, 20:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance during this time.
This maintenance windows will allow us to update the software to the latest version.
**Change Log**
3.7.9
- Improved “favorite resource” experience
- Improved check-in workflow
- Improved guest booking workflow
- Updated Dutch translation
- Bugfixes and performance improvements
.
Nov 15, 20:56:06 GMT+0
Completed -
Maintenance has completed successfully..
Nov 13, 10:29:22 GMT+0
Investigating -
We are currently investigating this incident. Some users are reporting issues connecting to the G: drive.
Nov 13, 11:46:35 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Feb 28, 12:49:33 GMT+0
Resolved -
This incident has been resolved..
Nov 9, 16:13:22 GMT+0
Investigating -
We are currently investigating this incident. Some users are reporting intermittent issues copying to the H: drive.
Nov 10, 10:48:42 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Feb 28, 12:49:58 GMT+0
Resolved -
This incident has been resolved..
Nov 3, 13:06:23 GMT+0
Investigating -
A number of users are experiencing issues with Citrix connectivity - this is being investigated.
Nov 3, 13:20:04 GMT+0
Identified -
We are continuing to work on a fix for this incident..
Nov 3, 13:24:25 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Nov 9, 16:15:05 GMT+0
Resolved -
This incident has been resolved..
Oct 16, 09:42:18 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Oct 16, 10:20:16 GMT+0
Resolved -
This incident has been resolved..
Oct 16, 08:51:44 GMT+0
Investigating -
We are currently investigating this incident. - There is an issue with the externally hosted SMTP which means automatically generated emails are not being received.
Sep 14, 13:57:51 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Sep 14, 20:00:00 GMT+0
Completed -
Maintenance has completed successfully..
Sep 11, 13:05:33 GMT+0
Investigating -
Currently users are experiencing issues logging into the BCI intranet
This is being investigated.
Sep 14, 13:57:25 GMT+0
Resolved -
This incident has been resolved..
Sep 6, 18:30:00 GMT+0
Identified -
We are planning for a scheduled citrix maintenance..
Sep 6, 18:30:01 GMT+0
Identified -
Maintenance is now in progress.
Sep 6, 22:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Aug 9, 11:30:00 GMT+0
Identified -
Once Power is restored services will be checked. Power likely to be restored this afternoon .
Aug 10, 07:23:18 GMT+0
Identified -
We are continuing to work on a fix for this incident. Services are still unavailable and we are working with 3rd party support.
Aug 10, 08:47:53 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result.
IT services are currently running as expected.
Aug 18, 12:43:22 GMT+0
Resolved -
This incident has been resolved..
Aug 5, 18:30:01 GMT+0
Identified -
Maintenance is now in progress.
Aug 5, 18:30:00 GMT+0
Identified -
We are planning a scheduled maintenance for Citrix MCS..
Aug 5, 21:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Jul 19, 11:57:59 GMT+0
Identified -
Maintenance didn't start yet..
Jul 19, 20:30:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 19, 22:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Jul 19, 20:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance for Citrix Netscaler..
Jul 18, 10:12:23 GMT+0
Investigating -
We are currently investigating this incident..
Jul 18, 11:41:35 GMT+0
Identified -
We are continuing to work on a fix for this incident..
Jul 18, 18:43:40 GMT+0
Resolved -
This incident has been resolved..
Jul 10, 19:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jul 10, 19:30:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 10, 22:05:18 GMT+0
Completed -
Maintenance has been completed to SWT. FileCloud upgrade failed - ( 3rd Party Support has been contacted ).
Jun 27, 19:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jun 27, 19:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jun 27, 19:35:48 GMT+0
Completed -
Maintenance has completed successfully..
Jun 2, 18:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
May 25, 09:10:58 GMT+0
Investigating -
We are currently investigating this incident..
May 25, 09:34:14 GMT+0
Identified -
We have identified the issue and are applying a fix..
May 25, 09:47:52 GMT+0
Resolved -
This incident has been resolved..
May 19, 19:40:01 GMT+0
Identified -
Maintenance is now in progress.
May 19, 19:40:00 GMT+0
Identified -
We are planning for a scheduled maintenance window during this time.
While this work is being completed it will not be possible to login via Citrix.
If you are already logged in, your Citrix session will be unaffected.
BCI IT.
May 19, 22:10:00 GMT+0
Completed -
Maintenance has completed successfully.
May 19, 18:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
May 19, 18:30:01 GMT+0
Identified -
Maintenance is now in progress.
May 19, 18:55:41 GMT+0
Completed -
Maintenance has completed successfully..
May 12, 09:31:12 GMT+0
Identified -
We are continuing to work on a fix for this incident..
May 12, 09:30:43 GMT+0
Investigating -
REDCap has identified security issues with the latest LTS version.
We will be upgrading REDCap to 13.1.30 (LTS) to fix these critical security issues
REDCap should not require being taken offline, however there may be unforseen consequences.
May 12, 14:10:16 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
May 12, 15:12:55 GMT+0
Resolved -
This incident has been resolved..
May 11, 19:30:12 GMT+0
Completed -
Maintenance has completed successfully..
May 11, 19:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
May 11, 19:00:01 GMT+0
Identified -
Maintenance is now in progress.
May 4, 11:54:47 GMT+0
Investigating -
We are now upgrading all REDCap instances to REDCap 13.1.28 - LTS
This is for an additional known security issue
REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues.
May 4, 21:30:00 GMT+0
Resolved -
This incident has been resolved..
Apr 28, 13:08:11 GMT+0
Investigating -
We are upgrading all REDCap instances to REDCap 13.1.27 - LTS
This is for known security issue
REDCap does not need to be taken offline for this upgrade but there may be unforeseen issues.
Apr 28, 13:08:58 GMT+0
Identified -
We are continuing to work on a fix for this incident..
Apr 28, 14:27:21 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Apr 28, 16:17:30 GMT+0
Resolved -
This incident has been resolved..
Apr 27, 21:00:01 GMT+0
Identified -
Maintenance is now in progress.
Apr 27, 23:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Apr 27, 21:00:00 GMT+0
Identified -
All REDCap trials will go offline whilst security patches are applied to the hosting
server. Pilots will stay online.
Apr 27, 20:40:49 GMT+0
Completed -
Maintenance has completed successfully..
Apr 27, 19:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Apr 27, 19:00:01 GMT+0
Identified -
Maintenance is now in progress.
Apr 20, 10:00:01 GMT+0
Identified -
Maintenance is now in progress.
Apr 20, 18:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Apr 20, 10:00:00 GMT+0
Identified -
REDCap have advised us to upgrade all our instances to the latest LTS version to fix a security issue
Each department will be contacted as REDCap may have to be taken offline to apply the latest versions.
Apr 12, 19:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Apr 12, 19:00:01 GMT+0
Identified -
Maintenance is now in progress.
Apr 12, 20:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Apr 4, 21:03:33 GMT+0
Completed -
Maintenance has completed successfully..
Apr 4, 20:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance.
**Change Log**
- 3.6.17
Bugfixes and performance improvements on Tuesday 4th April @ 21:00 for two hours.
- 3.6.16
Updated German translation
Bugfixes and performance improvements
- 3.6.15
Bugfixes and performance improvements.
Apr 4, 20:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 31, 19:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 31, 23:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Mar 31, 19:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Mar 22, 20:00:00 GMT+0
Identified -
We are planning for scheduled maintenance during that time to address authentication issues involving partially enrolled users.
.
Mar 22, 20:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 22, 20:10:42 GMT+0
Completed -
Maintenance has completed successfully..
Mar 21, 20:00:00 GMT+0
Identified -
We are planning for scheduled maintenance during that time..
Mar 21, 20:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 21, 21:21:41 GMT+0
Completed -
Maintenance has completed successfully..
Mar 17, 20:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 17, 22:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Mar 17, 20:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Mar 11, 20:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 11, 20:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Mar 11, 22:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Mar 11, 07:30:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 11, 07:30:00 GMT+0
Identified -
We are planning a scheduled maintenance window.
During this time you will not be able to receive a two factor authentication passcode to gain access to Citrix.
We apologise for any inconvenience caused
BCC IT.
Mar 11, 07:41:04 GMT+0
Completed -
Following advice from RSA, this maintenance window will need to be postponed.
All systems are working normally. .
Mar 10, 18:30:00 GMT+0
Identified -
The RFS will be migrated to a new server.
Mar 10, 18:30:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 12, 18:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Mar 9, 14:17:55 GMT+0
Investigating -
We are currently investigating this incident..
Mar 9, 14:27:08 GMT+0
Resolved -
This incident has been resolved..
Feb 9, 09:24:24 GMT+0
Investigating -
We are currently experiencing an issue opening Office documents directly from FileCloud. There appears to be an authentication issue with Office 365.
All other document types can still be opened (e.g. pdf, images, csv, txt)
There are no sync issues if you are using Sync for FileCloud (PC & Mac).
iOS and Android clients are unaffected.
Third party support are currently investigating and we hope to have this resolved shortly.
.
Feb 9, 13:00:00 GMT+0
Resolved -
This issue has now been resolved and the system is functioning as expected..
Feb 1, 15:36:41 GMT+0
Investigating -
We are currently investigating this incident & have raised a support ticket with our 3rd Party Supplier.
Feb 3, 10:26:53 GMT+0
Investigating -
3rd party support is looking into this after providing server logs to identify the issue.
Feb 6, 16:00:30 GMT+0
Resolved -
Third-party support have identified an issues and are working on a resolution.
Feb 6, 16:00:00 GMT+0
Resolved -
FileCloud is available as normal.
Jan 19, 17:32:33 GMT+0
Monitoring -
We implemented a fix and currently monitoring the result..
Jan 19, 21:20:57 GMT+0
Monitoring -
We implemented a fix and currently monitoring the result..
Jan 24, 12:52:00 GMT+0
Resolved -
We just resolved the issue!.
Jan 24, 12:53:23 GMT+0
Resolved -
We just resolved the issue!.
Dec 8, 15:13:03 GMT+0
Investigating -
We are currently investigating this incident..
Dec 8, 15:25:13 GMT+0
Identified -
We are continuing to monitor the issue -and should be operational now.
Dec 8, 15:43:59 GMT+0
Resolved -
We just resolved the issue!.
Oct 17, 20:21:18 GMT+0
Investigating -
We are currently investigating office files being blocked..
Oct 17, 20:43:06 GMT+0
Identified -
Ticket with 3rd party support has been raised. We are still currently looking into the issue..
Oct 18, 09:41:52 GMT+0
Identified -
We are continuing to work on a fix for this incident, 3rd party support have been sent logs to assist and are presently looking into the incident..
Oct 18, 14:27:48 GMT+0
Identified -
3rd party support have been provided logs and are currently are working on the incident. .
Oct 21, 09:48:15 GMT+0
Identified -
We are continuing to work with 3rd party support to fix this incident..
Oct 31, 11:41:14 GMT+0
Resolved -
We just resolved the issue!.
Aug 4, 08:51:00 GMT+0
Investigating -
We are currently investigating this incident..
Aug 4, 10:54:58 GMT+0
Monitoring -
We implemented a fix and currently monitoring the result..
Aug 4, 14:56:51 GMT+0
Resolved -
We just resolved the issue!.
Aug 2, 09:11:22 GMT+0
Investigating -
SFTP services are down currently investigating this incident..
Aug 2, 13:14:27 GMT+0
Identified -
We are continuing to work on a fix for this incident an issue with the restores and backup needed to be looked at before any fix can be applied..
Aug 2, 16:08:27 GMT+0
Monitoring -
We implemented a fix and currently monitoring the result..
Aug 3, 11:31:50 GMT+0
Resolved -
Issue was resolved yesterday 02/08/22 7pm.
Aug 1, 11:30:00 GMT+0
Resolved -
File Cloud Services are back up and running.
Aug 1, 10:43:05 GMT+0
Investigating -
We are currently investigating bon responsive NexSan Storage..
Jul 5, 08:09:04 GMT+0
Investigating -
ECMC Tomcat service down we are currently investigating this incident..
Jul 5, 11:12:52 GMT+0
Resolved -
Tomcat services were down due to an issue with Java which has been resolved..
May 10, 15:35:00 GMT+0
Resolved -
Fully resolved.
May 10, 15:16:55 GMT+0
Investigating -
We are currently investigating an networking incident that is affecting access to a large number of services..
May 10, 15:34:27 GMT+0
Identified -
Dell Support are actively working to restore services. We will send progress update at 17:00.
.
May 10, 16:00:00 GMT+0
Resolved -
Dell technical support have now resolved the issues affecting connectivity. Access to services has been restored.
The network will be actively monitored for the next 24 hours..
May 10, 15:40:00 GMT+0
Resolved -
Access to services have been restored.
.
Apr 4, 17:36:26 GMT+0
Investigating -
We are currently investigating this incident..
Apr 5, 10:25:14 GMT+0
Identified -
Working with 3rd party support .
Apr 6, 08:34:50 GMT+0
Resolved -
Issue was resolved on the 5/4/2022.
Nov 19, 14:16:35 GMT+0
Investigating -
We are currently investigating an issue where staff are unable to connect to network shares.
Our third party supplier has been contacted and an update will be provided around 16:30 (19/11/2021).
We apologise for the disrution to service and we hope to have everything back on line shortly..
Nov 21, 15:00:00 GMT+0
Resolved -
The service has been resolved over the weekend.
We will continue to monitor the service closely.
Should you notice any issues please contact the helpdesk.
BCC IT.
Nov 18, 22:19:51 GMT+0
Identified -
We are continuing to work on a fix for this issue.
Our third party supplier has been provided information to identify the issue..
Nov 19, 00:01:18 GMT+0
Resolved -
This has now been fully resolved.
We will be monitoring this service closely over the next 24hrs.
Should you notice any issues please notify the helpdesk.
bcc-webhelpdesk@qmul.ac.uk
.
Nov 18, 19:22:05 GMT+0
Investigating -
We are currently investigating this issue.
Third party support has also been engaged is looking in to the situation.
Updates will be provided till this is resolved.
.