Barts Cancer Institute - IT Services - Notice history

All systems operational

Operational

BCC IT Webhelpdesk - Operational

BCC Password Self Service - Operational

BCInet - Operational

Citrix - BCC Portal - Operational

File Servers - Operational

MSSQL Servers - Operational

MySQL Servers - Operational

Oracle Servers - Operational

RSA - Two Factor Authentication - Operational

Team Password Manager - Operational

Web servers - Operational

Web upload service (SFTP/HTTPS) - Operational

Operational

Barts CTU - Clinical Trial Web Applications - Operational

CECM - Clinical Trial Web Applications - Operational

Clinical Trials - General - Operational

PCTU - Clinical Trial Web Applications - Operational

REDCap - Operational

REDCap MySQL - Operational

Tissue Bank Sites (PCRFTB, BPTB, CTB) - Operational

Operational

ARIOL - Operational

BCC Q-Pulse - Operational

BioRender - Operational

BOB - Operational

Case Centre - Operational

Gemini (Issue Tracker) - Operational

GIT Repositories - Operational

ItemTracker - Operational

Research File Store - Operational

T-Scan Freezer Monitoring System - Operational

Notice history

Aug 2022

WebHelpdesk SSO Setup and Version Upgrade
  • Completed
    August 19, 2022 at 11:00:00 PM
    Completed
    August 19, 2022 at 11:00:00 PM

    Maintenance has completed successfully

  • In progress
    August 19, 2022 at 6:00:01 PM
    In progress
    August 19, 2022 at 6:00:01 PM

    Maintenance is now in progress

  • Planned
    August 19, 2022 at 6:00:00 PM
    Planned
    August 19, 2022 at 6:00:00 PM

    We are planning a scheduled maintenance for WebHelpdesk.

Self Service Upgrade
  • Completed
    August 15, 2022 at 9:00:00 PM
    Completed
    August 15, 2022 at 9:00:00 PM

    Maintenance has completed successfully

  • In progress
    August 15, 2022 at 7:00:01 PM
    In progress
    August 15, 2022 at 7:00:01 PM

    Maintenance is now in progress

  • Planned
    August 15, 2022 at 7:00:00 PM
    Planned
    August 15, 2022 at 7:00:00 PM

    We are planning for a scheduled maintenance for Self Service.

T-SCAN server offline
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

SFTP services are down
  • Resolved
    Resolved

    Issue was resolved yesterday 02/08/22 7pm

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident an issue with the restores and backup needed to be looked at before any fix can be applied.

  • Investigating
    Investigating

    SFTP services are down currently investigating this incident.

NexSan Storage Non responsive
  • Resolved
    Resolved

    File Cloud Services are back up and running

  • Investigating
    Investigating

    We are currently investigating bon responsive NexSan Storage.

Jul 2022

Server reboots for security and anti virus patching
  • Completed
    July 30, 2022 at 5:00:00 PM
    Completed
    July 30, 2022 at 5:00:00 PM

    Maintenance has completed successfully

  • Update
    July 30, 2022 at 9:00:01 AM
    In progress
    July 30, 2022 at 9:00:01 AM

    Maintenance is now in progress

  • In progress
    July 30, 2022 at 9:00:00 AM
    In progress
    July 30, 2022 at 9:00:00 AM

    Certain core services will be unavailable whilst servers are being patched, rebooted and Sophos anti virus updated.

Core Network Upgrade
  • Planned
    July 29, 2022 at 8:30:00 PM
    Planned
    July 29, 2022 at 8:30:00 PM

    All IT services will be offline during that time including campus WiFi, SITS/MySiS, , QMPlus etc

    Other services will be temporarily offline in the same period, such as retail tills, library services and emergency phones in the lifts.

    https://status.its.qmul.ac.uk/core-network-upgrade-friday-29-july-930pm-saturday-30-july-1230am/

  • Completed
    July 29, 2022 at 8:30:00 PM
    Completed
    July 29, 2022 at 8:30:00 PM

    Maintenance has completed successfully.

BOB Upgrade
  • Completed
    July 21, 2022 at 9:07:43 PM
    Completed
    July 21, 2022 at 9:07:43 PM

    Maintenance has completed successfully.

  • In progress
    July 21, 2022 at 8:39:35 PM
    In progress
    July 21, 2022 at 8:39:35 PM

    Maintenance is now in progress.

  • Planned
    July 21, 2022 at 8:30:00 PM
    Planned
    July 21, 2022 at 8:30:00 PM

    We are planning for a scheduled maintenance during that time.

    We are planning for a scheduled maintenance during the time specified in order to update to the latest version.

    This upgrade could not be completed as planned on 15/07.

    Change Log

    3.4.0

    • Added optional meeting link to reservations
    • Bugfixes and performance improvements
BOB Upgrade
  • Completed
    July 15, 2022 at 9:30:00 PM
    Completed
    July 15, 2022 at 9:30:00 PM

    Maintenance has completed successfully

  • In progress
    July 15, 2022 at 7:30:01 PM
    In progress
    July 15, 2022 at 7:30:01 PM

    Maintenance is now in progress

  • Planned
    July 15, 2022 at 7:30:00 PM
    Planned
    July 15, 2022 at 7:30:00 PM

    We are planning for a scheduled maintenance during the time specified in order to update to the latest version.

    Change Log

    3.3.2

    • Added alerts in the primary navigation bar for upcoming reservations
    • Added email and SMS alerts when the reservation check in time was missed
    • Bugfixes and performance improvements

    3.3.1

    • Added email notification to user when their reservation is automatically extended
    • Added ability to view and cancel reservation waitlist requests
    • Added ability to edit saved reports
    • Added schedule name to reports
    • Bugfixes and performance improvements

    3.3.0

    • SMS message notifications for reservation activity
    • Added ability to use custom reservation attributes to filter reports
    • Added ability to schedule automated reports via email
    • Added ability to use group list as a reservation label
    • Added a configuration option for number of reservations to show on a monitor view list
    • Added a configuration option to force users to provide a reason when cancelling a reservation
    • Added ability to search resources by partial name match in Application Management
    • Updates to multiple translations
    • Bugfixes and performance improvements
Self Service Upgrade
  • Completed
    July 15, 2022 at 9:00:00 PM
    Completed
    July 15, 2022 at 9:00:00 PM

    Maintenance has completed successfully

  • In progress
    July 15, 2022 at 7:00:01 PM
    In progress
    July 15, 2022 at 7:00:01 PM

    Maintenance is now in progress

  • Planned
    July 15, 2022 at 7:00:00 PM
    Planned
    July 15, 2022 at 7:00:00 PM

    We are planning scheduled maintenance for Self Service.

Jun 2022

Citrix Maintenance
  • Update
    June 24, 2022 at 11:00:00 PM
    Completed
    June 24, 2022 at 11:00:00 PM

    Maintenance has completed successfully

  • Completed
    June 24, 2022 at 11:00:00 PM
    Completed
    June 24, 2022 at 11:00:00 PM

    Maintenance has completed successfully

  • In progress
    June 24, 2022 at 6:00:01 PM
    In progress
    June 24, 2022 at 6:00:01 PM

    Maintenance is now in progress

  • Planned
    June 24, 2022 at 6:00:00 PM
    Planned
    June 24, 2022 at 6:00:00 PM

    We are planning for a Citrix refresh on the 24th June @ 7pm.

Citrix Maintenance
  • Completed
    June 20, 2022 at 10:02:21 AM
    Completed
    June 20, 2022 at 10:02:21 AM

    Maintenance has completed successfully.

  • Planned
    June 19, 2022 at 6:00:00 PM
    Planned
    June 19, 2022 at 6:00:00 PM

    We are planning for Citrix refresh on Sunday 19th June @ 7pm.

Server and Storage maintenance
  • Completed
    July 21, 2022 at 8:38:32 PM
    Completed
    July 21, 2022 at 8:38:32 PM

    Maintenance has completed successfully.

  • In progress
    June 17, 2022 at 11:13:05 AM
    In progress
    June 17, 2022 at 11:13:05 AM

    Maintenance is now in progress.

  • Planned
    June 10, 2022 at 9:30:00 AM
    Planned
    June 10, 2022 at 9:30:00 AM

    We are planning for a Server and Storage maintenance maintenance 10/06/2022 from 10:30am - 5pm

Jun 2022 to Aug 2022

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