System Outage

Resolved

Operational

Started almost 3 years agoLasted 23 minutes

Affected

Core Services

BCC IT Webhelpdesk

BCC Password Self Service

BCInet

Citrix - BCC Portal

MSSQL Servers

Updates

Update
May 10, 2022 at 4:00:00 PM
Update
May 10, 2022 at 4:00:00 PM
Dell technical support have now resolved the issues affecting connectivity. Access to services has been restored.

The network will be actively monitored for the next 24 hours.
Update
May 10, 2022 at 3:40:00 PM
Update
May 10, 2022 at 3:40:00 PM
Access to services have been restored.
Resolved
May 10, 2022 at 3:35:00 PM
Resolved
May 10, 2022 at 3:35:00 PM
Fully resolved
Identified
May 10, 2022 at 3:34:27 PM
Identified
May 10, 2022 at 3:34:27 PM
Dell Support are actively working to restore services. We will send progress update at 17:00.
Investigating
May 10, 2022 at 3:16:55 PM
Investigating
May 10, 2022 at 3:16:55 PM
We are currently investigating an networking incident that is affecting access to a large number of services.

Barts Cancer Institute - IT Services - System Outage – Incident details