We just resolved the issue!
We are continuing to work with 3rd party support to fix this incident.
3rd party support have been provided logs and are currently are working on the incident.
We are continuing to work on a fix for this incident, 3rd party support have been sent logs to assist and are presently looking into the incident.
Ticket with 3rd party support has been raised. We are still currently looking into the issue.
We are currently investigating office files being blocked.