Major Service Outage and network loss

Resolved

Operational

Started 9 months ago Lasted 9 days

Affected

Core Services

BCC IT Webhelpdesk

Citrix - BCC Portal

Oracle Servers

Clinical Services

REDCap

Updates

Resolved
August 18, 2023 at 12:43:22 PM
Resolved
August 18, 2023 at 12:43:22 PM
This incident has been resolved.
Monitoring
August 10, 2023 at 8:47:53 AM
Monitoring
August 10, 2023 at 8:47:53 AM
We implemented a fix and are currently monitoring the result.

IT services are currently running as expected
Identified
August 10, 2023 at 7:23:18 AM
Update
August 10, 2023 at 7:23:18 AM
We are continuing to work on a fix for this incident. Services are still unavailable and we are working with 3rd party support
Identified
August 09, 2023 at 11:30:00 AM
Identified
August 09, 2023 at 11:30:00 AM
Once Power is restored services will be checked. Power likely to be restored this afternoon