External email issues

Resolved

Partial outage

Started 7 months ago Lasted about 1 hour

Affected

Core Services

BCC IT Webhelpdesk

Citrix - BCC Portal

RSA - Two Factor Authentication

Updates

Resolved
October 16, 2023 at 10:20:16 AM
Resolved
October 16, 2023 at 10:20:16 AM
This incident has been resolved.
Monitoring
October 16, 2023 at 9:42:18 AM
Monitoring
October 16, 2023 at 9:42:18 AM
We implemented a fix and are currently monitoring the result.
Investigating
October 16, 2023 at 8:51:44 AM
Investigating
October 16, 2023 at 8:51:44 AM
We are currently investigating this incident. - There is an issue with the externally hosted SMTP which means automatically generated emails are not being received