Barts Cancer Institute - IT Services - Notice history

Under maintenance

Under maintenance

BCC IT Webhelpdesk - Under maintenance

BCC Password Self Service - Under maintenance

BCInet - Under maintenance

Citrix - BCC Portal - Under maintenance

File Servers - Under maintenance

MSSQL Servers - Under maintenance

MySQL Servers - Under maintenance

Oracle Servers - Under maintenance

RSA - Two Factor Authentication - Under maintenance

Team Password Manager - Under maintenance

Web servers - Under maintenance

Web upload service (SFTP/HTTPS) - Under maintenance

Under maintenance

Barts CTU - Clinical Trial Web Applications - Under maintenance

CECM - Clinical Trial Web Applications - Under maintenance

Clinical Trials - General - Under maintenance

PCTU - Clinical Trial Web Applications - Under maintenance

REDCap - Under maintenance

REDCap MySQL - Under maintenance

Tissue Bank Sites (PCRFTB, BPTB, CTB) - Under maintenance

Under maintenance

ARIOL - Under maintenance

BCC Q-Pulse - Under maintenance

BioRender - Under maintenance

BOB - Under maintenance

Case Centre - Under maintenance

Gemini (Issue Tracker) - Under maintenance

GIT Repositories - Under maintenance

ItemTracker - Under maintenance

Research File Store - Under maintenance

T-Scan Freezer Monitoring System - Under maintenance

Halo - Under maintenance

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Notice history

Sep 2022

Citrix Maintenance
  • Completed
    September 22, 2022 at 7:00:01 PM
    Completed
    September 22, 2022 at 7:00:01 PM

    Maintenance is now in progress

  • Planned
    September 22, 2022 at 7:00:00 PM
    Planned
    September 22, 2022 at 7:00:00 PM

    We are planning for scheduled maintenance of the environment from 20:00 pm - 00:00 midnight.

    Please note the system will be unavailable during this time.

Wolfson building power down.
  • Planned
    September 22, 2022 at 5:00:00 PM
    Planned
    September 22, 2022 at 5:00:00 PM

    Due to critical power supply issues within the Wolfson building, planned works are scheduled for Friday 23rd September, 8am – Sunday 25th September, 8pm to replace electrical supply boards. This means there were be no power to the building across these days, whilst the works are conducted.

    The impact on building users will be loss of power throughout the building from 8.00am on Friday 23rd September, this will result in NO ACCESS FOR ANY STAFF till Monday 26th September 8.00am.

    Action required by staff on Thursday 22nd September at the end of their working day:

    • Save all work and Log off all pc’s and power down. • Shut down any scientific experiments and equipment. • Power down any standalone servers or storage devices connected to scientific equipment of research PC’ • Remove personal effects – as there will be no access to the building during the isolation.

  • Completed
    September 22, 2022 at 5:00:00 PM
    Completed
    September 22, 2022 at 5:00:00 PM

    Maintenance has completed successfully.

RSA Maintenance
  • Completed
    September 11, 2022 at 11:47:06 AM
    Completed
    September 11, 2022 at 11:47:06 AM

    Maintenance & Updates has completed successfully.

  • Update
    September 11, 2022 at 11:36:03 AM
    Update
    September 11, 2022 at 11:36:03 AM

    RSA maintenance has completed successfully.

    Other waiting server updates are currently being applied.

  • In progress
    September 11, 2022 at 10:39:00 AM
    In progress
    September 11, 2022 at 10:39:00 AM

    Maintenance is now in progress.

  • Planned
    September 11, 2022 at 10:00:00 AM
    Planned
    September 11, 2022 at 10:00:00 AM

    An additional upgrade needs to be applied to fully update the service.

    During this time staff will not be able to log in to Citrix.

    All current Citrix sessions will be unaffected.

RSA Upgrade
  • Completed
    September 10, 2022 at 9:53:45 AM
    Completed
    September 10, 2022 at 9:53:45 AM

    Maintenance has completed successfully.

  • Planned
    September 10, 2022 at 6:15:00 AM
    Planned
    September 10, 2022 at 6:15:00 AM

    We are planning for a scheduled maintenance from 10/09/2022 07:15 - 10:15

    During this time you will be unable to log in Citrix.

    If you are already authenticated you will be unaffected and will be able to work as normal.

BOB Upgrade
  • Completed
    September 08, 2022 at 8:05:46 PM
    Completed
    September 08, 2022 at 8:05:46 PM

    Maintenance has completed successfully.

  • In progress
    September 08, 2022 at 7:30:01 PM
    In progress
    September 08, 2022 at 7:30:01 PM

    Maintenance is now in progress

  • Planned
    September 08, 2022 at 7:30:00 PM
    Planned
    September 08, 2022 at 7:30:00 PM

    We are planning for a scheduled maintenance during the time specified

    During this time BOB will not be available.

    3.4.2

    • Bug fixes

    3.4.1

    • Added ability to automatically create and manage Zoom meetings from Booked reservations

    • Load all Booked static JavaScript assets from private CDN

    • Bug fixes and performance improvements

Aug 2022

WebHelpdesk SSO Setup and Version Upgrade
  • Completed
    August 19, 2022 at 11:00:00 PM
    Completed
    August 19, 2022 at 11:00:00 PM

    Maintenance has completed successfully

  • In progress
    August 19, 2022 at 6:00:01 PM
    In progress
    August 19, 2022 at 6:00:01 PM

    Maintenance is now in progress

  • Planned
    August 19, 2022 at 6:00:00 PM
    Planned
    August 19, 2022 at 6:00:00 PM

    We are planning a scheduled maintenance for WebHelpdesk.

Self Service Upgrade
  • Completed
    August 15, 2022 at 9:00:00 PM
    Completed
    August 15, 2022 at 9:00:00 PM

    Maintenance has completed successfully

  • In progress
    August 15, 2022 at 7:00:01 PM
    In progress
    August 15, 2022 at 7:00:01 PM

    Maintenance is now in progress

  • Planned
    August 15, 2022 at 7:00:00 PM
    Planned
    August 15, 2022 at 7:00:00 PM

    We are planning for a scheduled maintenance for Self Service.

T-SCAN server offline
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

SFTP services are down
  • Resolved
    Resolved

    Issue was resolved yesterday 02/08/22 7pm

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident an issue with the restores and backup needed to be looked at before any fix can be applied.

  • Investigating
    Investigating

    SFTP services are down currently investigating this incident.

NexSan Storage Non responsive
  • Resolved
    Resolved

    File Cloud Services are back up and running

  • Investigating
    Investigating

    We are currently investigating bon responsive NexSan Storage.

Jul 2022

Server reboots for security and anti virus patching
  • Completed
    July 30, 2022 at 5:00:00 PM
    Completed
    July 30, 2022 at 5:00:00 PM

    Maintenance has completed successfully

  • Update
    July 30, 2022 at 9:00:01 AM
    Update
    July 30, 2022 at 9:00:01 AM

    Maintenance is now in progress

  • In progress
    July 30, 2022 at 9:00:00 AM
    In progress
    July 30, 2022 at 9:00:00 AM

    Certain core services will be unavailable whilst servers are being patched, rebooted and Sophos anti virus updated.

Core Network Upgrade
  • Planned
    July 29, 2022 at 8:30:00 PM
    Planned
    July 29, 2022 at 8:30:00 PM

    All IT services will be offline during that time including campus WiFi, SITS/MySiS, , QMPlus etc

    Other services will be temporarily offline in the same period, such as retail tills, library services and emergency phones in the lifts.

    https://status.its.qmul.ac.uk/core-network-upgrade-friday-29-july-930pm-saturday-30-july-1230am/

  • Completed
    July 29, 2022 at 8:30:00 PM
    Completed
    July 29, 2022 at 8:30:00 PM

    Maintenance has completed successfully.

BOB Upgrade
  • Completed
    July 21, 2022 at 9:07:43 PM
    Completed
    July 21, 2022 at 9:07:43 PM

    Maintenance has completed successfully.

  • In progress
    July 21, 2022 at 8:39:35 PM
    In progress
    July 21, 2022 at 8:39:35 PM

    Maintenance is now in progress.

  • Planned
    July 21, 2022 at 8:30:00 PM
    Planned
    July 21, 2022 at 8:30:00 PM

    We are planning for a scheduled maintenance during that time.

    We are planning for a scheduled maintenance during the time specified in order to update to the latest version.

    This upgrade could not be completed as planned on 15/07.

    Change Log

    3.4.0

    • Added optional meeting link to reservations
    • Bugfixes and performance improvements
BOB Upgrade
  • Completed
    July 15, 2022 at 9:30:00 PM
    Completed
    July 15, 2022 at 9:30:00 PM

    Maintenance has completed successfully

  • In progress
    July 15, 2022 at 7:30:01 PM
    In progress
    July 15, 2022 at 7:30:01 PM

    Maintenance is now in progress

  • Planned
    July 15, 2022 at 7:30:00 PM
    Planned
    July 15, 2022 at 7:30:00 PM

    We are planning for a scheduled maintenance during the time specified in order to update to the latest version.

    Change Log

    3.3.2

    • Added alerts in the primary navigation bar for upcoming reservations
    • Added email and SMS alerts when the reservation check in time was missed
    • Bugfixes and performance improvements

    3.3.1

    • Added email notification to user when their reservation is automatically extended
    • Added ability to view and cancel reservation waitlist requests
    • Added ability to edit saved reports
    • Added schedule name to reports
    • Bugfixes and performance improvements

    3.3.0

    • SMS message notifications for reservation activity
    • Added ability to use custom reservation attributes to filter reports
    • Added ability to schedule automated reports via email
    • Added ability to use group list as a reservation label
    • Added a configuration option for number of reservations to show on a monitor view list
    • Added a configuration option to force users to provide a reason when cancelling a reservation
    • Added ability to search resources by partial name match in Application Management
    • Updates to multiple translations
    • Bugfixes and performance improvements
Self Service Upgrade
  • Completed
    July 15, 2022 at 9:00:00 PM
    Completed
    July 15, 2022 at 9:00:00 PM

    Maintenance has completed successfully

  • In progress
    July 15, 2022 at 7:00:01 PM
    In progress
    July 15, 2022 at 7:00:01 PM

    Maintenance is now in progress

  • Planned
    July 15, 2022 at 7:00:00 PM
    Planned
    July 15, 2022 at 7:00:00 PM

    We are planning scheduled maintenance for Self Service.

Jul 2022 to Sep 2022

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