Barts Cancer Institute - IT Services - Emergency Maintenance - Network Outage Risk – Maintenance details

Under maintenance

Emergency Maintenance - Network Outage Risk

Completed
Scheduled for January 14, 2022 at 4:00:00 PM – January 15, 2022 at 7:31:24 AM

Affects

Core Services

Under maintenance from 4:00 PM to 7:31 AM

BCC IT Webhelpdesk

Under maintenance from 4:00 PM to 7:31 AM

BCC Password Self Service

Under maintenance from 4:00 PM to 7:31 AM

BCInet

Under maintenance from 4:00 PM to 7:31 AM

Citrix - BCC Portal

Under maintenance from 4:00 PM to 7:31 AM

File Servers

Under maintenance from 4:00 PM to 7:31 AM

Updates
  • Completed
    January 15, 2022 at 7:31:24 AM
    Completed
    January 15, 2022 at 7:31:24 AM

    Maintenance has completed successfully.

  • Planned
    January 14, 2022 at 4:00:00 PM
    Planned
    January 14, 2022 at 4:00:00 PM

    An emergency maintenance windows has been planned for this afternoon to update our DELL switches in the datacentre. The switches are in need of a critical patch to in order to re-establish their full capabilities.

    We are planning to carry out the maintenance is two phases:

    Phase 1: Apply system updates.

    This is scheduled to commence this afternoon (Fri 14/01/2022) from 16:00. There is a small risk of a network outage that could last no more than 10mins, however the vendor has stated that the risk is very minimal.

    Phase 2: Reboot the switches

    This is scheduled to start tomorrow (Sat 15/01/2022) from 07:00. There will be a complete network outage that should last no more than 30mins.

    Unfortunately, due to the criticality of this issue, we have to complete this work as soon as possible. The risk of a complete network outage is higher if we do not take these necessary steps today.

    Regards,

    BCI IT